Customs Manager – Global Trade Compliance

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

• Program Leadership and Governance

• Lead the enterprise-wide tariff management compliance program, assuring compliance with all requirements, conducting audits, timely responding to CBP inquiries, and performing other duties related to tariff management as needed.

• Serve as team manager for tariff management projects and/or customs compliance programs

• Develop, maintain, and continuously refine the policies, standard operating procedures (SOPs), and governance controls related to tariff management.

• Cross-Functional Engagement

• Collaborate with global sourcing, procurement, logistics, tax, and finance teams to ensure accurate implementation of tariff management strategies. Experience with FSFE principles and data alignment is a plus.

• Conduct training and awareness campaigns across business units to drive tariff management adoption and compliance culture.

• Partner with regional and site-level compliance staff to monitor local adherence and support corrective actions as needed.

• Audit and Documentation Management

• Coordinate internal self-audits and readiness assessments to ensure ongoing compliance, documentation availability, and audit preparedness.

• Manage business and/or site responses for customs audits or inquiries related to tariff management strategies, working closely with Xylem management, legal counsel, customs brokers, and external advisors as needed.

• Operational Excellence & Continuous Improvement

• Ensure end-to-end tariff management compliance across sourcing, shipment, and customs declaration processes.

• Leverage strong knowledge of international logistics to oversee FSFE execution throughout the global supply chain.
• Monitor changes in regulations, customs rulings, and case law that impact tariff management, tariff strategy, FSFE and customs valuation.
• Lead efforts to identify and implement automation, controls, and performance metrics (KPIs) for program health and reporting.

• Partner with regional and site-level compliance staff to monitor local adherence and support corrective actions as needed.

• Other Responsibilities: the successful candidate will be asked to perform other trade compliance-related duties as needed.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• BS/BA Degree
• Demonstrated knowledge of US import and export laws and regulations and ability to interpret regulatory information
• Minimum 7 years of experience in global trade compliance, with specific expertise in U.S. customs valuation and tariff mitigation/management.
• Deep understanding of CBP regulatory framework, including customs valuation rules, tariff management and mitigation strategies, and audit procedures.
• Demonstrated experience with broker management, audit responses, and documentation controls.
• Expertise in international logistics, import valuation, and customs entry processes.
• Able to leverage project efforts through effective involvement of individuals and resources from outside the immediate team.
• Good ability to identify and adapt best practices from other organizations.
• Proficient in ACE Reporting and using Microsoft Analytic tools
• Motivation to push projects through to solution and implementation; cognizant of time and budget constraints. High levels of energy, drive, focus.

Preferred Qualifications

• US Customs Brokerage License highly desirable
• CTCS (Certified Trade Compliance Specialist)

Physical Demands
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.