Technical support Associate

hace 1 semana

Guadalajara, Jalisco, México NTT DATA A tiempo completo

General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures LI-LATAM We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

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