CX Technical Support

hace 2 semanas

Guadalajara, Jalisco, México OttoMate A tiempo completo

We are looking for a Technical Support Engineer who truly loves helping people. While technical aptitude is important, we value soft skills and a genuine passion for customer service above all else. You will be the face of our support team, helping clients navigate our software with patience, empathy, and clarity. This position requires a professional who is proficient with application functionality to accurately analyze and resolve issues.

What You Will Do

  • Provide world-class, solutions-oriented support via voice and digital channels.

  • Analyze, triage, and troubleshoot software or system-related issues to ensure customer satisfaction.

  • Log and track all interactions accurately in our CRM and maintain history records.

  • Recognize complex technical cases and collaborate with engineers to explain software behavior or recommend changes.

  • Meet and exceed established service levels and expectations.

What We Are Looking For

  • Experience: 2 to 5 years in a Technical Support role, ideally in a SaaS company.

  • Customer First: Strong conflict resolution skills and the ability to maintain a positive, collaborative attitude.

  • Communication: Excellent oral and written communication skills in both English and Spanish.

  • Technical Tools: Proficiency in Salesforce is a plus

Next Steps
We believe in transparency and finding the right fit for both sides. Salary expectations and compensation packages will be discussed openly during the first interview.

Apply now
if you are a problem solver who puts the customer first

  • L1 Support Hero

    hace 1 día

    Guadalajara, Jalisco, México GAM Technical Services A tiempo completo

    About GAM TechGAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to...

  • Technical support Associate

    hace 4 semanas

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests...

  • Technical Support Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México SupportYourApp A tiempo completo

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México SupportYourApp A tiempo completo

    Who we are?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México SupportYourApp A tiempo completo

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Specialist

    hace 7 días

    Guadalajara, Jalisco, México Crunchtime A tiempo completo

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...

  • Technical Support Analyst

    hace 1 día

    Guadalajara, Jalisco, México CORUS Consulting A tiempo completo

    Corus Consulting we are a consulting firm with more than 20 years of experience with different clients worldwide; We have a presence in Europe, the United States, Asia and Mexico.We are looking for your talent to work as:Technical Support Analyst - IMSJob Responsibilities:Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS...

  • Technical Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Crunchtime A tiempo completo

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...

  • Technical support Associate

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • Technical Support Consultant

    hace 2 semanas

    Guadalajara, Jalisco, México SupportYourApp A tiempo completo

    Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...