Collections Intern

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company and won "Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

Location
: This role is based out of
Mexico City, Mexico
, and is a full-time hybrid position where it is required to come into our office in Roma Norte (2–3 days/week).

About the role:
We are looking for a proactive and data-oriented
Collections Intern
to join our Finance team in Mexico City. You will gain hands-on experience in financial operations, accounts receivable, and business communication. You will play a vital role in keeping customer accounts up-to-date and ensuring our cash flow processes run smoothly.This
role goes beyond standard support.
You will have the unique opportunity to lead a strategic project focused on analyzing and modernizing our collections operations using AI tools. So If you are an AI enthusiast looking for an opportunity to apply your studies to practice, this is the perfect environment for you.

Job Responsibilities

• Payment Processing and Application: Working with the Finance team to guarantee that all payments that are not applied automatically are having a ticket raised and followed up till payment is applied. This task is crucial for keeping customer accounts up-to-date and providing a clear picture of outstanding debt.
• Invoicing and Billing: Interns often assist with generating and sending out invoices to customers.
• Customer Inquiries/Disputes: They serve as an important point of contact for our team in any inquiries/disputes. An intern might handle a variety of inquiries, such as requests for invoice copies, payment confirmations, or explanations of billing discrepancies.
• Reconciliation and Data Entry: Working with the Finance team, Interns perform crucial reconciliation tasks. This includes matching bank statements with recorded payments to identify and resolve any discrepancies.
• Collections Support: While not typically handling complex collections, an intern can assist with the initial stages. This may involve sending out payment reminders, making follow-up calls on overdue invoices, and documenting communication with customers.
• Filing and Documentation: Interns help with clerical duties such as organizing and maintaining financial records, both physical and digital. This ensures that documentation for invoices, payments, and communications is readily available for audits and internal reviews.

Skills Required

• Microsoft Excel: Proficiency in Excel is non-negotiable. Interns will use it for data entry, creating spreadsheets to track payments and outstanding balances, and performing reconciliations. Skills like using formulas (e.g., VLOOKUP, SUMIF) and creating pivot tables are particularly valuable.
• Languages: Spanish and English fluency required, Portuguese fluency a plus
• AI Knowledge: Familiarity with AI tools (e.g., LLMs, automation agents) and an interest in applying them to business workflows.
• Programming (Plus): Knowledge of Python or SQL is considered a strong plus (especially for the automation project), but not mandatory.

Education & Eligibility

• Current Student: You must be currently enrolled in a university program with approximately 2 years remaining before graduation.
• Field of Study: Business Administration, Finance, Economics, Engineering, or Technology-related degrees.

Organizational And Detail-Oriented Skills

• Attention to Detail: AR work is all about accuracy. An intern must have a sharp eye for detail to ensure that payments are applied to the correct invoices, that amounts are correct, and that all data is entered without errors. Small mistakes can lead to major headaches down the line.
• Time Management: The AR team often works on a strict schedule, especially during month-end closing procedures. An intern must be able to manage a high volume of transactions, prioritize tasks, and meet deadlines effectively to keep the cash flow process running smoothly.
• Organizational Skills: Interns handle a lot of paperwork and digital files, including invoices, payment receipts, and communications with customers. Strong organizational skills are crucial for maintaining accurate records and ensuring that documents can be easily found for audits or reviews.

Communication And Interpersonal Skills

• Customer Service: The AR team is often the primary point of contact for customer billing inquiries. An intern needs to be professional, patient, and clear when communicating with customers about payments, disputes, or requests for information. A polite and friendly demeanor can help maintain positive relationships even when discussing a past-due account.
• Verbal and Written Communication: Clear communication is vital for interacting with both customers and internal team members. An intern must be able to write professional emails to follow up on invoices and speak confidently on the phone to resolve payment discrepancies.

What We Offer
Competitive Stipend:
We offer a
monthly stipend
that is highly competitive within the market, reflecting the technical excellence and potential we see in our interns.

Career Growth & Potential:
Jeeves is in a hyper-growth phase. For high performers, there is a strong pathway for professional development and potential conversion to a full-time role upon graduation.

Global Exposure:
Work with a truly international team and gain experience in a Y Combinator-backed "Unicorn" environment.

Hybrid Flexibility:
Enjoy the balance of working from home and collaborating in person at our Roma Norte office (Tuesdays and Thursdays).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.