L3 Support Engineer

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role L3 Support Engineer - Azure AD

Role Porpuse:
We are seeking a highly skilled Level 3 Support Engineer/Senior Engineer with advanced expertise in Microsoft Entra (Identity & Access Management). This role serves as the highest technical escalation point, responsible for resolving complex identity issues, conducting root cause analysis, and ensuring secure and resilient identity services across hybrid and multi-cloud environments.

Main Activities:

• Act as SME and final escalation point for incidents related to Microsoft Entra ID, Identity Protection, Conditional Access, MFA, Privileged Identity Management (PIM), and Cloud Infrastructure Entitlement Management (CIEM).
• Troubleshoot and remediate hybrid identity issues involving on-premises Active Directory, Azure AD Connect, and AD FS.
• Manage identity risk investigations, suspicious sign-in events, and Conditional Access enforcement issues.
• Support integration of Microsoft Defender for Identity with Entra ID and on-prem AD for advanced threat detection and response.
• Provide expert IAM support across Microsoft Entra, AWS IAM, and GCP IAM.
• Lead advanced RCAs for high-severity identity incidents and drive permanent fixes.
• Collaborate with Microsoft engineering and product teams on complex escalations.
• Create advanced runbooks, troubleshooting playbooks, and automation scripts.
• Partner with application, infrastructure, and security teams to secure IAM integrations.
• Mentor Level 1 and Level 2 engineers to build internal IAM capability.
• Participate in on-call rotations and provide leadership during major incidents.

Preferred Qualifications

• Microsoft certifications: SC-300, SC-100, AZ-500, or equivalent.
• 7–10 years' experience in IAM engineering or advanced enterprise support.
• Experience with large-scale application onboarding and federation to Entra ID.
• Familiarity with Zero Trust security architecture.

Required Skills & Experience

• Expert-level knowledge of Microsoft Entra ID (Azure AD), including Identity Protection, Conditional Access, PIM, CIEM, and Governance.
• Strong expertise in hybrid identity environments: AD DS, AD Connect, AD FS.
• Hands-on experience with Microsoft Defender for Identity.
• Deep understanding of authentication and authorization protocols: SAML, OAuth, OpenID Connect, Kerberos, LDAP.
• Experience managing IAM integrations with AWS IAM and GCP IAM.
• Advanced PowerShell scripting and automation capabilities.
• Proven track record in high-severity incident management and RCA delivery.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***