Technical Support L3
hace 1 semana
Nos encontramos en la búsqueda de un Soporte Técnico L3, para CDMX.
Descripción del empleo
Technical Support L3
Experiencia:
- Nivel 1 Soporte a usuario final, EUC, carga de imagen configuraciones de impresoras y reparación de equipos de cómputo + 2 años
- Nivel 2 Manejo de redes Network, switches routers, conocimiento de cable de consola y cableado estructurado + 1 año
- Nivel 3 conocimientos básicos en servidores HP, manejo de Ilo y Dell + 1 año
- Excel, word, power point TI, Redes y herramientas en general para TI
- Share Point
Actividades Principales:
- Proporcionar soporte técnico en sus tres niveles, EUC, Network y Server a las diferentes cuentas que maneja GSB.
- Proporcionar soporte técnico a clientes internos de GSB.
- Disponibilidad de viajar para apoyo en otros estados de la República he incluso de ser necesario en el extranjero.
- Apoyo técnico vía remota.
- Apoyo en mesa de ayuda.
- Seguir las políticas y costumbres de GSB.
- Ser proactivo.
- Cuidar del activo físico de la empresa en caso de ser necesario.
- Estar al pendiente de los diferentes chats que se usan en la empresa y apoyar en todo momento.
Requisitos
- Ubicación: Home Office y trabajo en campo, asignación con clientes.
- Horario : Lunes a Viernes de 9:00 am a 6:30 pm
- Franja salarial: $16,000 -$18,000 de acuerdo con experiencia. (el salario es ajustable cada que se solicita recurso, o si hay alguna indicación)
- El contrato se requiere por un mes para empezar a ver sus capacidades.
- Experiencia: Por lo menos tres años de experiencia en 3er nivel EUC, Network, y Server
- INGLÉS AVANZADO-CONVERSACIONAL INDISPENSABLE (se harán evaluaciones).
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