Technical Support L3

hace 1 semana


Mérida, Yucatán, México GSB Solutions A tiempo completo

Nos encontramos en la búsqueda de un Soporte Técnico L3, para CDMX.

Descripción del empleo
Technical Support L3
Experiencia:

  • Nivel 1 Soporte a usuario final, EUC, carga de imagen configuraciones de impresoras y reparación de equipos de cómputo + 2 años
  • Nivel 2 Manejo de redes Network, switches routers, conocimiento de cable de consola y cableado estructurado + 1 año
  • Nivel 3 conocimientos básicos en servidores HP, manejo de Ilo y Dell + 1 año
  • Excel, word, power point TI, Redes y herramientas en general para TI
  • Share Point

Actividades Principales:

  • Proporcionar soporte técnico en sus tres niveles, EUC, Network y Server a las diferentes cuentas que maneja GSB.
  • Proporcionar soporte técnico a clientes internos de GSB.
  • Disponibilidad de viajar para apoyo en otros estados de la República he incluso de ser necesario en el extranjero.
  • Apoyo técnico vía remota.
  • Apoyo en mesa de ayuda.
  • Seguir las políticas y costumbres de GSB.
  • Ser proactivo.
  • Cuidar del activo físico de la empresa en caso de ser necesario.
  • Estar al pendiente de los diferentes chats que se usan en la empresa y apoyar en todo momento.

Requisitos

  • Ubicación: Home Office y trabajo en campo, asignación con clientes.
  • Horario : Lunes a Viernes de 9:00 am a 6:30 pm
  • Franja salarial: $16,000 -$18,000 de acuerdo con experiencia. (el salario es ajustable cada que se solicita recurso, o si hay alguna indicación)
  • El contrato se requiere por un mes para empezar a ver sus capacidades.
  • Experiencia: Por lo menos tres años de experiencia en 3er nivel EUC, Network, y Server
  • INGLÉS AVANZADO-CONVERSACIONAL INDISPENSABLE (se harán evaluaciones).


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