Operational Excellence Lead

One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

Position Overview

The Digital Transformation & PMO Analyst will be responsible for shaping and implementing enterprise-wide transformation initiatives within Global Business Services (GBS)/ Shared Services. This includes driving automation, process optimization, and cross-functional alignment through a centralized Program Management Office (PMO) framework. The role is pivotal in fostering a culture of innovation, data-driven decision-making, and continuous improvement to deliver scalable and sustainable service delivery.

This role will be responsible for leading high-impact, cross-functional initiatives from inception to completion. This role requires expertise in managing complex projects, aligning stakeholders, mitigating risks, and delivering results that drive strategic value.

The ideal candidate is a proactive leader who thrives in a dynamic, collaborative environment and possesses a strong blend of technical and business acumen.

What you'll do

1. Digital Transformation:

• • Lead digital initiatives execution across GBS/ Shared Services (HR, Finance, Procurement, IT, etc.).
  • Identify and evaluate emerging technologies to enhance service delivery and customer experience.
  • Partner with business leaders to reimagine business processes through digitization, automation (RPA), and AI/ML.
  • Implement digital tools (e.g., workflow systems, self-service portals, data analytics platforms).

2. Program Leadership: 

• • Lead the end-to-end transition of business units into a GBS/ Shared Services model, including planning, execution, change management, and stabilization phases.
  • Define project governance, templates, metrics, and stage gates
  • Transition Planning - Develop detailed transition roadmaps, governance structures, KPIs, and risk mitigation strategies.
  • Support business case development, budgeting, and benefits realization tracking

3. Change Management & Stakeholder Engagement: 

• • Manage a diverse group of internal stakeholders from Business Units, Functional Heads, Regional Operations, and Executive Sponsors to align expectations, resolve conflicts, and secure buy-in
  • Champion transformation efforts and ensure organizational buy-in at all levels.
  • Develop and execute change management strategies, including communications, training, and stakeholder support.
  • Facilitate cross-functional collaboration across departments and geographies

4. Continuous Improvement: 

• • Develop and implement CI initiatives aligned with business goals and shared services objectives.
  • Use and improve CI methodologies (Lean, Six Sigma, PDCA, etc.).
  • Serve as a subject matter expert and internal consultant for continuous improvement practices.
  • Identify opportunities for process simplification, standardization, and automation.
  • Conduct process assessments, root cause analysis, and develop future-state process maps.
  • Facilitate Kaizen events, process workshops, and cross-functional collaboration to drive improvements.
  • Monitor process performance and compliance with service-level agreements (SLAs).

Who you are

• Bachelor's degree in STEM, computer science, Business Administration, related field. Certifications and/ or strong execution experience in AI/PMO/Digital Transformation are key.
• 8+ years of progressive project/program management experience, with at least 3–5 years involvement in GBS/ shared services transitions or operational transformation projects.
• Proven ability to lead multi-geography, multi-functional teams in matrix environments.
• Experience with business process outsourcing (BPO), ERP migrations, or global service delivery models is a strong plus.
• Expertise in stakeholder management, risk governance, and change management.
• Excellent communication, negotiation, and executive reporting skills in English.
• Strong analytical and decision-making abilities.
• Resilient and adaptable to change.
• Experience in Lean/Six Sigma or process improvement methodologies.
• Familiarity with project management tools like MS Project, Smartsheet, or JIRA.

What's in it for you

• Competitive compensation package including annual bonus
• Generous benefits package including major medical expenses and life insurance
• Vacation days
• Vacation premium
• Christmas bonus
• Food vouchers and cafeteria service
• Savings fund
• Career developmental opportunities
• A company culture that prioritizes internal development

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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