Retail Sales Support Manager
hace 2 semanas
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Sales Support Manager
Your role and responsibilities
In this role, you will have the opportunity to implement global processes, best practices, and solutions for the designated lead business across the Inquiry to Order (ITO) process to meet and exceed external and internal customers' expectations. Each day, you will be accountable for end of line metrics. You will also showcase your expertise by focusing on achieving assigned targets by overseeing progress and defining improvement actions as needed.
The work model for the role is: #L-hybrid
This role is contributing to the SP/SB Retail Electrification Business in North America. Main stakeholders are Sales, Division Leadership.
You will be mainly accountable for:
- Developing optimization plans to increase operational excellence and external/internal customer satisfaction across the ITO processes.
- Focusing on increasing sales forecasting accuracy, timely delivered and complete quotes, percentage of clean orders, Net Promoter Score, salesforce data quality Key Performance Indicators, and minimizing the number of manual sales order changes.
- Supporting in leads, contacts, accounts and opportunities management, accounts segmentation, accounts planning, forecasting, and overall data quality reported in commercial tools.
- Leading a team of experts who work on customers' and Sales Engineers' input, generating products/systems configurations, managing market special price agreements, and preparing direct and indirect quotations.
Qualifications for the role
- You are highly skilled in working with various teams and customers and the Electrification Retail market.
- You have 8 years of experience in account management roles.
- Possess an enhanced knowledge of Salesforce, Power BI and SAP.
- You are passionate about improving customer experience.
- Degree in Business or Engineer.
- You are at ease communicating in English and Spanish.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
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