Container Flow Analyst, Monterrey MX

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Key Responsibilities May Include:

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

Position Purpose

• First point of contact for Bobcat plant personnel and corporate staff
• Ensure all movements of containers throughout the Bobcat facilities are recorded correctly in the CHEP system
• Develop and enforce required processes to ensure movements are captured in CHEP systems within the designated Bobcat plant
• Train the Bobcat plant personnel to use the CHEP systems and the necessary processes
• This role will be responsible for continuous optimization of the empty container process for CHEP owned and customer owned containers within the designated Bobcat plant
• Being able to prioritize issues and impact analysis
• Monitor and report program performance and plant compliance
• Build relationships with customer stakeholders
• Travel to suppliers might be required on an as needed basis
• Establish process standardization using best practice from other Bobcat plants
• Lead the necessary support for new product launches and calculate the initial container fleet size required
• Identify and communicate new leads for CHEP business
• Identify and communicate cost saving opportunities at the designated Bobcat plant

Key Accountabilities

• Train Bobcat on site personnel on all processes
• Monitor consolidation of returnable containers in designated areas/ELOC's
• Manage the visuals
• Control unit load configuration and staging (i.e. correct receiver, correct configuration)
• Coordinate loading process
• Support creation of accurate shipment documentation
• Monitor process and plant compliance
• Inbound audits to monitor packaging compliance
• Initiate root-cause investigation for variances & log cases in CRM system
• Assist in the design of the container processing layouts
• Spot check to make sure the correct containers are in the assigned areas
• Liaison to plant personnel for day-to-day operation,
• Support new launches and end of program exits
• System training for all locations/shifts for the required CHEP and customer systems
• Validate case completion and close out in CRM system
• Escalate unresolved issues to program lead/account manager
• Monitoring process at any 3rd party locations
• First point of contact for IT to create required tickets for any system issues

Skills and Knowledge

• Strong knowledge of the automotive industry, market and supply chain
• Strong focus on customer care and relationship management
• Strong interpersonal & communication skills for efficient communication within all levels of the organization, the customer and their supply chain
• Decision-making and problem-solving skills
• Effectively prioritize multiple goals to ensure time is spent on most valuable activities
• Work independently with little supervision
• Technical user: SAP; Salesforce; MyCHEP, Business Warehouse, PowerBI
• Detail oriented with strong analytical skills
• High learning agility (complex programs and supply chain billing structures across multiple products)
• Ability to multi-task and effectively manage time and resources
• Intermediate MS Office skills (Outlook, Excel, Power Point)
• Continuous improvement mindset
• Ability to work in a matrix environment
• Strong collaboration skills.

Experience

• Minimum 2 years' experience with supply chains
• Minimum 2 years' experience with data analysis

Essential Qualifications/Language

• Business related college degree or equivalent experience min. 2 years work experience
• English
• Spanish

Hybrid Remote

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us