Logistics and Order Management Agent

hace 1 semana

Ciudad de México, Ciudad de México AMETEK A tiempo completo

The Logistics and Order Management Agent plays a key role in ensuring the efficient movement of goods and seamless exchange of information across both local and international operations. This versatile position combines hands-on logistics activities—such as receiving, shipping, and inventory management with administrative and customer service functions, supporting teams in Canada, the United States, and Mexico.

Key Responsibilities

Back-Office & Administrative Support

  • Enter customer orders into CRM and ERP systems.
  • Track order status and ensure timely processing.
  • Input and update sales opportunities in CRM (e.g., Salesforce).
  • Collaborate with sales teams to maintain accurate pipeline data.
  • Support USA-based back-office team with administrative tasks.

Logistics Operations

  • Receive and inspect incoming goods or raw materials.
  • Verify quantities and quality upon reception.
  • Notify relevant departments (Support, Logistics, etc.) of received items.
  • Prepare and pack orders for shipment, ensuring compliance with air freight and international standards.
  • Produce and manage shipping documents (proforma invoices, packing lists).
  • Maintain inventory accuracy using ERP systems.
  • Monitor stock levels and communicate potential shortages.
  • Coordinate domestic and international shipments.

Mexico Imports & Exports

  • Manage import and export activities to and from Mexico, ensuring adherence to international trade laws and customs procedures, including a thorough understanding of various customs regimes.
  • Analyze and interpret Mexican import documentation (e.g., pedimentos, invoices, certificates) to validate proof of import and ensure accurate record-keeping.
  • Understand Mexico's international trade processes, including tariff classifications, Incoterms, and cross-border logistics and transport strategies.

Ideal Profile

  • Education: Professional diploma in logistics, office administration, or field related to international business.
  • Experience: Prior experience in shipping, receiving, and administrative support.
  • Languages: Fluent in English and Spanish (spoken and written).
  • Technical Skills: Proficient with ERP systems (SAP, Oracle, NAV), CRM platforms (Salesforce), and Microsoft Office.
  • Soft Skills: Autonomous, detail-oriented, organized, and a team player.
  • Physical Requirements: Good physical condition for manual tasks.
  • Communication: Comfortable in cross-functional and multicultural environments.

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