Service Desk Team Lead French
hace 1 día
We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as
Service Desk Team Lead (Spanish and French is required and intermediate English )
Key Responsibilities
- Lead and support a team of Service Desk agents, ensuring high-quality customer service and technical support.
- Monitor real-time performance metrics and SLAs, taking corrective actions when needed.
- Analyze reports to identify trends, gaps and opportunities of improvement.
- Provide coaching and feedback to team members to enhance performance and engagement.
- Collaborate with internal stakeholders to ensure alignment with client expectations and service delivery goals.
Required Qualifications
- 2–3 years of work experience as a Service Desk or Call Center Tech lead, SME or supervisor.
- Proficiency in Service Desk/Contact Center tools (ServiceNow, Avaya CMS Supervisor, AWS Connect, etc.).
- Proficiency in Microsoft Office (intermediate knowledge of MS Excel is required).
- Excellent communication skills in Spanish and French Canadian is required and intermediate English (written).
- Strong organizational abilities; comfortable managing multiple competing priorities.
- Ability to monitor and analyze real-time data.
- Adaptable to rapidly changing environments.
- Goal- and results-driven mindset.
- Work in an environment of 10x5 operations, with rotative shifts.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger
Join us now
-
Service Desk Team Lead French
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Team Lead French
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Team Lead
hace 1 día
Guadalajara, Mexico Metropolitan Area Cognizant A tiempo completoAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...
-
Service Desk technical lead
hace 1 día
Guadalajara, Mexico Metropolitan Area Cognizant A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Bilingual Service Desk Team Lead – Spanish
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoA leading IT services provider in Guadalajara is hiring a Service Desk Team Lead who will supervise a team of agents providing high-quality customer support. The ideal candidate must be fluent in Spanish and French Canadian, have leadership experience, and proficiency in relevant tools like ServiceNow and Microsoft Excel. This role demands strong...
-
Service Desk Agent
hace 2 días
Guadalajara, Mexico Metropolitan Area Cognizant A tiempo completoWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Service Desk Agent French
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Desk Agent French
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoWe’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Bilingual Service Desk Lead
hace 4 semanas
Mexico City Werben HR A tiempo completoA fintech company based in Canada is seeking a full-time Service Desk Supervisor to manage a team supporting desktop and mobile technologies. Candidates must be fluent in both English and French, and possess strong leadership and communication skills. Responsibilities include overseeing service desk operations, ensuring timely incident resolution, and...
-
Bilingual Service Desk Team Lead – Spanish
hace 2 semanas
Guadalajara, México Cognizant A tiempo completoA leading global IT services provider located in Guadalajara, Mexico, is seeking a Service Desk Team Lead. The successful candidate will lead a team, ensuring high-quality customer service and technical support, with key responsibilities including performance monitoring and team coaching. Required qualifications include 2–3 years of experience in a similar...
