Support Specialist, POS
hace 6 días
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand POS integration functions
- Route non-POS customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
- Bachelor's degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
- Restaurant industry experience
- Hybrid Schedule Required
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customerservice skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
-
L1 POS Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Shiji Group A tiempo completoJob Summary:The Level 1 (L1) POS Support Specialist will serve as the first and primary point of contact for our Point of Sales (POS) customers, providing level 1 support, ensuring prompt resolution and exceptional service. This role will involve managing support tickets in accordance with established Service Level Agreements (SLAs), guiding customers...
-
L1 POS Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Shiji US A tiempo completoShiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...
-
Customer Success Manager SAAS POS for Restaurants
hace 1 semana
Ciudad de México, Ciudad de México Paloma POS A tiempo completoCompany DescriptionPaloma POS is an AI-First, mobile-ready POS and fintech platform designed to support food trucks and quick service restaurants. Our innovative solutions enable instant funding with same-day access to sales revenue and provide advanced tools like AI-powered management, smart hardware, and embedded banking options. With multilingual 24/7...
-
L1 POS Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Shiji Group A tiempo completoCompany Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hotelier's day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...
-
Support Specialist, Integration
hace 6 días
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls. How you'll add value: Prompt...
-
Support Specialist, Integration
hace 2 semanas
Ciudad de México, Ciudad de México Restaurant365 A tiempo completoThe Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls. How you'll add value: Prompt...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Paloma POS A tiempo completoAbout us:PalomaPOS is a product company building a modern POS and payment ecosystem for restaurants and cafes.We work closely with real businesses, process real transactions, and continuously improve the product based on real customer behavior and feedback.Our focus is not just functionality — butcustomer experience, product quality, and long-term...
-
Oracle Symphony POS Technical Consultant
hace 1 semana
Ciudad de México, Ciudad de México Santex A tiempo completoSantex is a global company headquartered in the United States, founded in 1999, with 26 years of industry experience. It has offices in California, USA, and Córdoba, Argentina, and its talent network spans over 18 countries thanks to its flexible and remote work policy. Specializing in custom enterprise software development, Santex operates through its...
-
Implementation Specialist, Mexico
hace 2 días
Ciudad de México, Ciudad de México Shiji Group A tiempo completoCompany Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...
-
Support Operations Specialist – Client Support
hace 4 días
Ciudad de México, Ciudad de México Onyx CenterSource A tiempo completoJob Description OverviewThe Support Operations Specialist – Client Support is the primary contact and support for clients in their use of Onyx products. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders.The Support Operations Specialist is...
