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Customer Care Service Representative PT Siniestros
hace 17 horas
Encargado de brindar atención y asesoría a las llamadas de clientes con póliza de auto Chubb que sufrieron un siniestro. Su labor principal es identificar en que punto del proceso de siniestro se encuentra el cliente y dar soporte realizando los escalamientos a las áreas correspondientes.
El alcance es nacional.
El puesto tiene interacción con las áreas de Autos como Ajustes, Valuación, Calidad y distintas áreas administrativas.
Horario de lunes a viernes de 9:00am a 4:00pm
Enfoque al Cliente - Anticipar, cumplir o exceder las necesidades y expectativas del cliente
Orientación a Procesos – Tiene un enfoque y Capacidad de seguir procesos e instrucciones con atención al detalle
Adaptabilidad – Capacidad para redirigir los esfuerzos personales en respuesta a las circunstancias cambiantes
Orientación a Resultados – Ejecuta con eficacia y conforme los planes, con enfoque a resultados, tomando responsabilidad por los resultados.
Resolución de Problemas - Definir, analizar y diagnosticar los componentes clave de un problema para poder ofrecer una solución
Toma de Decisiones - Analizar todos los aspectos de una situación para tomar constantemente decisiones precisas y adecuadas
Planeación y Organización - Establecer planes de acción que aseguren que el trabajo se realizará en su totalidad y de manera efectiva