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Customer Care Service Representative PT Siniestros

hace 17 horas


Zacatecas, Zacatecas, México Chubb Insurance A tiempo completo

Encargado de brindar atención y asesoría a las llamadas de clientes con póliza de auto Chubb que sufrieron un siniestro. Su labor principal es identificar en que punto del proceso de siniestro se encuentra el cliente y dar soporte realizando los escalamientos a las áreas correspondientes.

El alcance es nacional.

El puesto tiene interacción con las áreas de Autos como Ajustes, Valuación, Calidad y distintas áreas administrativas.

Horario de lunes a viernes de 9:00am a 4:00pm

Enfoque al Cliente - Anticipar, cumplir o exceder las necesidades y expectativas del cliente

Orientación a Procesos – Tiene un enfoque y Capacidad de seguir procesos e instrucciones con atención al detalle

Adaptabilidad – Capacidad para redirigir los esfuerzos personales en respuesta a las circunstancias cambiantes

Orientación a Resultados – Ejecuta con eficacia y conforme los planes, con enfoque a resultados, tomando responsabilidad por los resultados.

Resolución de Problemas - Definir, analizar y diagnosticar los componentes clave de un problema para poder ofrecer una solución

Toma de Decisiones - Analizar todos los aspectos de una situación para tomar constantemente decisiones precisas y adecuadas

Planeación y Organización - Establecer planes de acción que aseguren que el trabajo se realizará en su totalidad y de manera efectiva