Account Manager

hace 14 horas

Guadalajara, Jalisco, México MezTal A tiempo completo

We are looking for an Account Manager to join our team in Guadalajara. This is a full-time, on-site role where you will own client relationships after the sales handoff and ensure a smooth deployment, strong adoption, and ongoing success of our platform. You will work closely with clients, balancing frequent touchpoints, problem-solving, and growth opportunities.

What You Will Do

  • Manage client accounts post-sales and own the full account lifecycle
  • Support pre-deployment, deployment, and post-deployment activities
  • Conduct 30-day and 60-day check-ins and monthly client calls
  • Ensure proper platform and robot usage
  • Act as Tier 1 support and coordinate with internal teams to resolve issues
  • Share product updates and gather client feedback
  • Identify upsell and expansion opportunities

Requirements

  • Strong communication skills and a customer-first mindset
  • Positive attitude, friendly and professional presence
  • Ability to manage a high volume of client interactions
  • Organized and comfortable multitasking

Experience & Tools

  • Experience in Account Management, Customer Success, or similar roles
  • Excel, PowerPoint, and CRM tools such as HubSpot
  • Marketing or analytics tools are a plus

This role is ideal for someone who enjoys working directly with customers, building long-term relationships, and being part of a fast-growing team.

Benefits

  • Christmas Bonus: 30 days, to be paid in December
  • Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN
  • Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements
  • Dental Insurance: Always smile with confidence
  • Life Insurance
  • Vacation Days: 12 vacation days
    • Floating Holidays: 3
  • Cell Phone Reimbursement & Transportation Subsidy
  • Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work
  • Multicultural Exposure: Work with operations within Mexico and the United States
  • MezTal Internal Events: Strike a healthy balance between your professional and personal goals
  • Exclusive Discounts: Benefits with different companies for being part of MezTal
  • Academic Agreements: Access to national universities and language schools
  • Career Growth: We will search for the best conditions for progressing in your career

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