Account Manager
hace 2 semanas
We are looking for an Account Manager to join our team in Guadalajara. This is a full-time, on-site role where you will own client relationships after the sales handoff and ensure a smooth deployment, strong adoption, and ongoing success of our platform. You will work closely with clients, balancing frequent touchpoints, problem-solving, and growth opportunities.
What You Will Do
- Manage client accounts post-sales and own the full account lifecycle
- Support pre-deployment, deployment, and post-deployment activities
- Conduct 30-day and 60-day check-ins and monthly client calls
- Ensure proper platform and robot usage
- Act as Tier 1 support and coordinate with internal teams to resolve issues
- Share product updates and gather client feedback
- Identify upsell and expansion opportunities
Requirements
- Strong communication skills and a customer-first mindset
- Positive attitude, friendly and professional presence
- Ability to manage a high volume of client interactions
- Organized and comfortable multitasking
Experience & Tools
- Experience in Account Management, Customer Success, or similar roles
- Excel, PowerPoint, and CRM tools such as HubSpot
- Marketing or analytics tools are a plus
This role is ideal for someone who enjoys working directly with customers, building long-term relationships, and being part of a fast-growing team.
Benefits
- Christmas Bonus: 30 days, to be paid in December
- Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN
- Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements
- Dental Insurance: Always smile with confidence
- Life Insurance
- Vacation Days: 12 vacation days
- Floating Holidays: 3
- Cell Phone Reimbursement & Transportation Subsidy
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work
- Multicultural Exposure: Work with operations within Mexico and the United States
- MezTal Internal Events: Strike a healthy balance between your professional and personal goals
- Exclusive Discounts: Benefits with different companies for being part of MezTal
- Academic Agreements: Access to national universities and language schools
- Career Growth: We will search for the best conditions for progressing in your career
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