Agent Reservations
hace 7 días
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here's your chance to become a highly skilled Travel Consultant. Here's just some of what you could be doing every day.
How will you make an impact in this role?
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delighting our Premium Card Members in the United States with unforgettable travel experiences b y creating new bookings and servicing existing travel arrangements.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
- Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand.
Minimum Qualifications
- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication style.
- Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
-
Reservations Manager
hace 1 día
Ciudad de México, Ciudad de México Homma Talent A tiempo completoAbout UsHomma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.Job DescriptionThe Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue...
-
Agent Reservations
hace 7 días
Ciudad de México, Ciudad de México American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
-
Remote Travel Agent
hace 1 semana
Ciudad de México, Ciudad de México True Adventure Travel A tiempo completoPosition: Remote Travel AgentCompany Overview:True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable travel experiences for our clients. We are a fully remote company, with a team of passionate and experienced travel agents located all around the world. Our goal is to provide our clients with personalized and...
-
Remote Travel Agent
hace 1 día
Ciudad de México, Ciudad de México True Adventure Travel A tiempo completoPosition: Remote Travel Agent Company Overview: True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable travel experiences for our clients. We are a fully remote company, with a team of passionate and experienced travel agents located all around the world. Our goal is to provide our clients with personalized...
-
Lead Agent, Airport Operations
hace 6 días
Ciudad de México, Ciudad de México Fly A tiempo completoLocation: Benito Juarez Intl Apt (MEX-TRML) Cities: Mexico City - MexicoRequisition ID: 82941 Must be in possession of valid documentation to live and work in MEXICO at the time of applying to this position. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and...
-
Service & Experience Agent
hace 1 semana
Ciudad de México, Ciudad de México WeWork A tiempo completoAbout UsAt WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to...
-
Part Time Agent, Airport Operations
hace 2 semanas
Ciudad de México, Ciudad de México Fly A tiempo completoLocation: Cancun Intl Apt (CUN-TRML) Cities: Cancun - MexicoRequisition ID: 82626 Must be in possession of valid documentation to live and work in MEXICO at the time of applying to this position. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the...
-
Specialist Operational Workforce Management
hace 7 días
Ciudad de México, Ciudad de México IHG A tiempo completoDescriptionRole PurposeA WFM professional that provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational Teams to optimize costs, revenue delivery, and...
-
Revenue Manager
hace 1 día
Ciudad de México, Ciudad de México Marriott Hotels Resorts A tiempo completoDescription JOB SUMMARY Responsible for overseeing and coordinating the revenue management functions (pricing, competitive assessments, etc.) and inventory strategy for hotels across all brands. This includes all room segments (transient, group, and contract) as well as catering and function space. Responsible for understanding and communicating various...
-
Reservations Manager
hace 5 días
Ciudad de México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Reservations Manager
hace 3 días
Ciudad de México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Reservations Manager
hace 5 días
México Homma Talent A tiempo completoAbout UsHomma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.Job DescriptionThe Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue...
-
Reservations Agent, Vacation Rentals
hace 2 semanas
Ciudad de México Better Talent A tiempo completo**COMPANY OVERVIEW**:At Naya Homes, we’re building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class...
-
Reservations Agent, Vacation Rentals
hace 2 semanas
Ciudad de México Better Talent A tiempo completo**COMPANY OVERVIEW**: At Naya Homes, we’re building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class...
-
Reservations Agent, Vacation Rentals
hace 23 horas
Ciudad de México Better Talent A tiempo completo**COMPANY OVERVIEW**: At Naya Homes, we’re building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class...
-
Reservations Manager
hace 4 días
México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Reservations Manager
hace 5 días
México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Agent, Reservations
hace 3 semanas
México One&Only Mandarina A tiempo completoAgent, Reservations(11132)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Agent, Reservations
hace 2 semanas
México One&Only Mandarina A tiempo completoAgent, Reservations(4347)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
