Identity Operations Lead

About Capgemini Group
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

The
Identity Operations Lead
will oversee the delivery of managed Identity and Access Management (IAM) services, supporting cybersecurity objectives across Access Management (AM) and Privileged Access Management (PAM) pillars. This role ensures secure identity lifecycle management and privileged account governance for many users and applications, leveraging industry-leading technologies and best practices.

Primary Skills

• Strong expertise in Identity and Access Management (IAM) operations.
• Hands-on experience with Access Management and Privileged Access Management processes.
• Proficiency in BeyondTrust PAM solutions.
• Knowledge of SSO/MFA enforcement and IAM lifecycle management.
• Incident response and troubleshooting skills for IAM/PAM environments.

Secondary Skills

• Familiarity with AWS-hosted and SaaS-hosted IAM environments.
• Understanding of Linux, Windows, Unix systems, and database administration basics.
• Ability to collaborate with cross-functional teams for roadmap and deployment planning.
• Strong analytical and problem-solving skills for anomaly detection and process optimization.

Experience Required

• 5+ years in IAM operations with a focus on AM and PAM.
• Proven experience managing large-scale IAM environments (30,000+ users).
• Deployment and administration of BeyondTrust PAM tools.
• Incident management and operational support for critical IAM services.

Responsabilities
Access Management (AM)

• Lead SSO migration from AWS-hosted to SaaS-hosted environments.
• Manage provisioning/de-provisioning for joiners, movers, and leavers.
• Enforce SSO/MFA for external-facing applications.
• Handle incident response (8x5) with on-call support for P1 & P2 issues.
• Conduct access reviews and monitor IAM platform alerts for anomalous activity.
• Identify and implement process efficiencies where possible.

Privileged Access Management (PAM)

• Deploy PAM tools to Linux systems, database IDs, and service accounts.
• Onboard privileged accounts.
• Manage privileged IDs across Windows, Linux, Unix, databases, and service accounts.
• Troubleshoot and resolve PAM tool issues across all platforms.
• Support incident response for PAM-related issues.
• Drive continuous improvement and automation opportunities.

What You Will Love About Working With Us

• At Capgemini we're always looking ahead.
• We reimagine possibilities, and we innovate with technology to bring ideas to life.
• We encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment.
• They partner with their managers to find an arrangement that works best for their role and their circumstances.
• We offer game-changing programs to accelerate the growth of our people and the development of their expertise.

What You Need To Know About What We Offer

• Excellent compensation and benefits
• Career path, trainings and real growth opportunities
• Engaging and challenging projects.
• Excellent work environment and culture.
• Open and Effective management.Highly professional and collaborative teams.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.