Customer Service

hace 5 días

Apodaca N L, México Güntner de México, S.A. de C.V. A tiempo completo

Customer Service Representative

We're hiring at Güntner: Customer Service Representative

Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company's core mission.

Responsibilities:
  • Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
  • Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
  • Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
  • Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
  • Education: Completed Bachelor's or Engineering degree (LNI, LRI, IIA, or related field)
  • Experience: Minimum of 3 years in Customer Service
  • Language: Advanced conversational English is essential
  • Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite
Key Skills:
  • Leadership
  • Strong communication skills
  • Negotiation
  • Teamwork
  • Effective communication

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