IT Assets Onboarding Specialist

Job Summary

• This role is responsible for managing a specific technology area or customer group with limited risk and complexity, implementing changes and solutions to meet customer and organizational IT infrastructure needs. The role identifies and improves departmental methods, maintains proactive system administration, and interfaces with various operational functions. The role fosters a knowledge management culture through research and data analysis. The role also ensures the attainment of data center service level commitments while maintaining facility safety, integrity, and appearance.

Responsibilities

• Utilizes technical expertise to manage a technology area like server administration, technical security management, performance management or a customer group with limited risk and complexity.
• Implements changes and solutions to fulfill customer requirements and meet the demands of the organization's IT infrastructure within the realm of technical responsibility.
• Identifies and conducts research on inefficiencies and inaccuracies in departmental methods and procedures, implementing improvements.
• Establishes and maintains a proactive system administration program, encompassing system updates, patches, enhancements, log monitoring, and system hardening.
• Proposes and agrees to interface with various management and operational functions, including change management, problem management, network management, release management, application development, and computer operations.
• Directs the daily work activities of teams providing onsite services, customer access, pre-service checks, and pre-service preparations for employees.
• Operates, monitors, measures, and ensures the attainment of data center service level commitments while maintaining facility safety, integrity, and appearance.
• Establishes clear expectations with customers and/or internal businesses/end users, adhering to predefined parameters.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in maintenance, quality, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

• ITIL Certifications

Knowledge & Skills

• Active Directory
• Agile Methodology
• Amazon Web Services
• Ansible
• Automation
• Computer Science
• DevOps
• IT Infrastructure
• Kubernetes
• Linux
• Microsoft Azure
• Operating Systems
• Python (Programming Language)
• Scripting
• SQL (Programming Language)
• System Administration
• Systems Engineering
• Virtualization
• Windows PowerShell
• Windows Servers

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

• Responds to routine issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.