Senior Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Senior Manager - Software Engineering

Mexico City

Hybrid

The Salesforce Business Technology (Biz Tech) organization is looking for an enthusiastic engineering manager to lead our application development teams that support our customer support organizations.

This people and technology leadership role will manage and lead a team of software engineers with concerted focus on nurturing our Ohana culture. The ideal candidate will have a proven track record of increasing responsibility and have demonstrated success in building and leading technical teams, and in defining, implementing, and influencing engineering strategy and excellence. We are looking for someone with strong leadership skills who will work with teams of highly motivated software engineers and provide guidance through their career progression. We use Agile/Scrum methodologies, so experience working in that environment is a big plus.

Responsibilities
Hire, develop, and cultivate amazing people
Lead a team of application developers and quality engineers through project initiation, execution and deployment.
Work closely with each direct staff member to assess and improve their skills and partner with them on defining their career paths.
Influence technology direction and architecture across an integrated functional area
Innovate and optimize engineering processes and standards
Lead operational excellence and improve development team processes and metrics that influence productivity, efficiency, and quality of the scrum team
Daily management of objectives, priorities, trade offs, risk and performance management of all reporting staff (employee and contingent workers)
Assign areas of ownership; ensure engineers have clear priorities and adequate resources
Lead and participate in technology discussions and planning with product management, internal business partners and other Biz Tech delivery partners.
Communicate status, risks to schedules and offer mitigation strategies to ensure timely delivery of all committed projects across the delivery teams

Required Skills
10+ years software development experience with a distinguished track record on technically demanding projects, with at least 3 years of management experience
5+ years experience in Java/C++, HTML/Javascript/CSS, Mulesoft, Relational Database.

Salesforce Experience - (Tech Hands on)
Strong technical background in object-oriented programming and web application development
Significant experience in managing complex projects that require a deep understanding of the application logic and dependencies
Proven passion around personal and professional development of direct reports
Strong verbal and written communication skills, impeccable organizational and time management skills
Passionate about innovation and creativity
Expertise in Agile development and methodologies
Bachelor's degree in Computer Science or equivalent experience required

Desired Skills/Experience
development/implementation experience
Salesforce certifications
Scrum Master Certification
Master's degree

About Salesforce
Salesforce, the Customer Success Platform, and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals tremendous opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.