director of rooms

Summary

Director of Rooms

At The Standard, we don't just operate hotels—we create cultural playgrounds, social hubs, and spaces that spark connection. Everything we do is driven by personality, creativity, and people who thrive outside the ordinary. Our hotels are immersive, energetic, and unapologetically bold—and our teams are at the heart of it all.

As we move into the pre-opening phase of this exciting new property, we are looking for a Director of Rooms who embodies our Anything but Standard mindset and is ready to shape the guest experience from the ground up.

Your role

As Director of Rooms, you will oversee the full Rooms division, including Front Office, Housekeeping, Guest Services, Night Audit, and Hotel Transportation, ensuring seamless operations, exceptional guest experiences, and strong commercial performance.

This is a key senior leadership role during pre-opening and beyond. You will work in close partnership with the General Manager and Executive Team to establish operational standards, build high-performing teams, and deliver a smooth and successful hotel opening.

From day one, you will set the tone for service, presentation, and culture—balancing hands-on leadership with strategic oversight in a fast-paced, high-volume environment.

What you'll do

You'll be the heartbeat of our Rooms operation—making sure everything flows effortlessly across Front Office, Housekeeping, Guest Services, and Night Audit, and that every guest experience feels seamless, intentional, and anything but ordinary.

• Champion the full Rooms operation with confidence, curiosity, and a hands-on mindset

• Lead standout guest experiences by anticipating needs, resolving issues thoughtfully, and sweating the small stuff

• Own Rooms budgeting, forecasting, labor planning, and cost control—balancing creativity with commercial discipline

• Keep both guests and teams happy by monitoring hotel flow, staffing, and productivity, adjusting in real time.

• Work in sync with the General Manager to how we do, what we do so that everythings actually works for an amazing guest experience.

• Be a visible, present leader—connecting with guests, supporting teams, and handling challenges with calm, empathy, and good judgment.

• Listen closely to our guests and performance data, turning insights into action and continuous improvement

• Own experience, cleanliness, safety, and presentation across all guest-facing and back-of-house spaces

• Partner with department heads to deliver seamless operations always and especially during high-energy moments, special activations, and peak periods

• Take an active seat at the leadership table, helping guide the strategic direction of the hotel – let's grow together

At The Standard, leadership isn't about titles—it's about presence, trust, and energy.

You'll:

• Build, inspire, and develop large, diverse Rooms teams who take pride in what they do

• Create an open, inclusive, and collaborative environment where people feel seen and supported

• Hold yourself—and others—accountable, always leading by example

• Stay cool under pressure and adapt quickly in a fast-moving environment

• Spot potential early, nurture talent, and support growth from within

• Celebrate wins, recognize effort, and keep teams engaged across all Rooms functions

Qualifications

What we're looking for

• 3+ years' experience in a senior Rooms leadership role (Director of Rooms, Director of Front Office, or similar)

• Background in a full-service lifestyle or 4–5 star hotel, ideally with 150+ rooms

• Pre-opening experience is a big plus

• A proven track record leading large teams and complex operations

• Strong commercial instincts, with full ownership of Rooms budgets, forecasts, and performance

• A confident decision-maker who solves problems with clarity and care

• Highly organized, detail-oriented, and comfortable juggling multiple priorities

• Clear, engaging communication skills—written and verbal

• Solid experience with hotel PMS systems and standard office tools

• Bilingual in Spanish and English

Why this role is Anything but Standard

This is not a behind-the-desk role. It's for a leader with presence, personality, and stamina someone who thrives in motion, connects naturally with guests and teams, and takes pride in delivering unforgettable experiences.

If you're ready to help bring a bold new hotel to life and lead Rooms operations with heart, creativity, and precision we want to hear from you.