Technical Support Specialist

hace 1 semana

Guadalajara, Jalisco, México Crunchtime A tiempo completo

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the role

As a Technical Support Specialist on the Integrations & Analytics team, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. 

What you'll do as a Technical Support Specialist
  • Help customers solve problems in the Crunchtime platform and keep them updated on ticket progress.
  • Use internal tools to troubleshoot customer-reported tickets.
  • Translate technical details from our development teams into non-technical language that our Customers can understand.
  • Sympathize with the customer's situation and take pride in finding them a resolution on tickets submitted.
  • Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that the data displayed is accurate. 
  • Accept requests for Technical Resource assistance from the Customer Support Analysts on your team.
  • Work side-by-side with the development team, Connex (POS Integration) and Technical Services team to research and resolve customer-reported issues.
What we're looking for
  • Experience working with a distributed/remote team across multiple time zones
  • Knowledge of Java (basic), Javascript (intermediate), JSON (intermediate), and XML (basic)
  • An understanding of Rest APIs,  including the ability to troubleshoot 
  • Experience with Jira, Confluence, and Zendesk
  • Familiarity with AWS and Airtable
  • Able to troubleshoot networking and communication protocols
  • Experience supporting restaurant, convenience store, or grocery industry verticals
  • Bilingual with one language being English
Nice to haves
  • Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
  • Experience with Jira and Zendesk
  • SQL knowledge
  • Able to troubleshoot networking and communication protocols
  • Experience supporting restaurant, convenience store, or grocery industry verticals
What you'll get
  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Ability to have a significant impact

Equal Employment Opportunity Statement

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don't meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

  • Technical Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Global Fleet Management A tiempo completo

    PosiTrace is a fast-growing software-as-a-service (SaaS) provider with over a thousand B2B customers in Mexico and worldwide. We specialize in GPS Tracking and Fleet Management solutions and are looking for a skilled Technical Support Specialist to join our team in Mexico.ResponsibilitiesProvide telephone and online technical support to existing customers in...

  • Technical Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Hygiena A tiempo completo

    GENERAL PURPOSETSS North Latam, to support sales team, customers and distributors in the North of Rest of Latam Territory, this resource will support Central America, Caribbean Islands, Colombia, Venezuela and Ecuador.The Technical Support Specialist (TSS) leverages and utilizes all available resources and work closely with Territory Sales Managers (TSM) to...

  • IT Support Specialist

    hace 1 semana

    Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We're committed to providing employees with a meaningful work experience and have established an award-winning...

  • IT Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Nature's Touch Inc. A tiempo completo

    Who We AreAt Nature's Touch, you're not just building a career - you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.Since 2004, we've grown from a small startup into a global leader in private-label frozen food manufacturing. From our roots in Quebec, we've expanded across North America with...

  • Technical Support Engineer

    hace 2 semanas

    Guadalajara, Jalisco, México TeamViewer A tiempo completo

    Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive...

  • Field Technical Support

    hace 1 semana

    Guadalajara, Jalisco, México HP A tiempo completo

    Field Technical SupportDescription -LocationThis position is based in Chihuahua, with teleworker status assigned to align with the job's specific requirements in this location.Job Summary• This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role...

  • Support Primavera Unifier Specialist

    hace 6 días

    Guadalajara, Jalisco, México Consertus A tiempo completo

    Job DescriptionAbout Us:Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize...

  • Support Primavera Unifier Specialist

    hace 7 días

    Guadalajara, Jalisco, México Consertus A tiempo completo

    About UsConsertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale...

  • Technical support Associate

    hace 1 semana

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • Application Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Amdocs A tiempo completo

    Job ID: 207101Required Travel : MinimalManagerial - NoLocation: :Mexico-Guadalajara (AM)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...