IT Support Specialist

hace 5 días

Guadalajara, Jalisco, México Nature's Touch Inc. A tiempo completo

Who We Are

At Nature's Touch, you're not just building a career - you're joining a trailblazing team that believes in the power of collaboration, diversity, and continuous learning.

Since 2004, we've grown from a small startup into a global leader in private-label frozen food manufacturing. From our roots in Quebec, we've expanded across North America with state-of-the-art facilities and a growing presence in Australia, Taiwan, and Japan - proudly supplying millions of households worldwide.

What drives us is simple: a commitment to quality, innovation, and sustainability. We're shaping the future of frozen fruit - and we'd love for you to be part of that journey. At Nature's Touch, growth opportunities are everywhere.

The Opportunity

The IT Support Specialist will serve as the initial technical point of contact for internal users across North America, providing remote support for hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently in a remote environment.

What You'll Do

  • Provide Level 1 support for IT issues via remote tools (e.g., MS Teams, TeamViewer).
  • Respond to user inquiries and resolve incidents within SLA timelines using Jira ticketing system.
  • Monitor internal IT systems and tools daily.
  • Deploy and configure new tools and software on user workstations remotely.
  • Administer user accounts, email addresses, and access levels for new hires.
  • Provide support for remote users, including VPN and remote desktop setup and troubleshooting.
  • Troubleshoot and diagnose/and resolve technical issues with software and hardware
  • Assist with onboarding tasks, including VPN setup and access provisioning for remote users.
  • Assist and support internal IT projects
  • Some travelling maybe required to our plant in Jacona.

What You Bring

  • An undergraduate degree in Information Technology, Computer Science, or Computer Engineering, etc. is an asset
  • At least 2 years of experience in a similar role is required
  • Advanced knowledge of Office 365 and basic networking principles.
  • Must have knowledge of PC components and design, networking concepts, including PC setup, troubleshooting, and preventive maintenance
  • Microsoft MCSE or MCP is a significant asset.
  • Knowledge of automation and AI is an asset
  • Fluent in English, both written and spoken.
  • Excellent problem-solving and troubleshooting skills.
  • Excellent communication skills and ability to explain technical concepts to non-technical clients
  • Strong troubleshooting skills and ability to resolve complex technical issues
  • Customer service focus with a collaborative mindset.

Work Conditions

  • Hybrid work model offering flexibility to work from both the office and home.
  • Highly cross-functional environment
  • Fast-paced and dynamic setting that requires adaptability, strong prioritization, and proactive problem-solving.
  • Encourages autonomy, accountability, and ownership in managing projects and deliverables.

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