Senior Sales Process Specialist

hace 3 días

Ciudad de México, Ciudad de México UL Solutions A tiempo completo
Description

UL Solutions is seeking a highly driven and results-oriented Senior Sales Process Specialist to lead the optimization of sales processes within the Energy & Industrial Automation industry. This strategic role focuses on enhancing sales efficiency, aligning operations with global business goals, and driving the adoption of digital tools and standardized processes in collaboration with cross-functional teams.

Responsibilities
  • Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
  •  Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
  • Works autonomously within established procedures to develop and share quotes using standardized pricing tools.
  • Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP 
  • Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
  • May act as a lead, coordinating and facilitating the work of others but is not a supervisor 
  • Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
  • Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
  • Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
  • Proposes improvements to processes.
  • Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable.
  • Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience.
  • Meet established timelines for pre-and post-sales activities.
  • Works independently, with guidance in only the most complex situations.
  • Performs other duties as directed .
Qualifications
  • High school diploma.
  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software 
  • 5 years of related experience.
  • Business acumen and a sufficient understanding of business sales processes.
  • Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
  • Experience managing internal systems and data sources.
  • Strong communication and administrative skills.
  • English proficiency preferred.

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