Customer Service

hace 4 días

Av Naciones Unidas Loma Real Zapopan Jal, México Rapido Solutions Group A tiempo completo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.



  Location: Guadalajara 
Schedules: Dayshift, Evenings, Weekends
English Level: B2 Intermediate

Salary: $15,000 MXN / month
Additional Benefits:

  • $1,000 MXN grocery vouchers

  • $500 MXN punctuality bonus

  • Extra shift bonuses for evenings or weekends

Be the Voice of Our Operations

Join our Customer Service & Operations Team and help keep our logistics network moving. You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.

Whether it's solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.

What You'll Do

  • Respond to customer inquiries via phone, email, or chat

  • Coordinate pickups, deliveries, and schedules

  • Track & trace shipments, providing real-time updates

  • Resolve issues with carriers and operations teams

  • Maintain service documentation and compliance reports

Core Skills & Qualifications

  • Excellent verbal and written communication in English (B2 level)

  • Strong problem-solving and conflict-resolution abilities

  • Ability to multitask and manage priorities effectively

  • Customer-focused mindset and positive attitude

  • Calm and professional under pressure

Why Join Us

  • Opportunity to grow within the logistics and customer service industry

  • Dynamic, bilingual, and multicultural work environment

  • Competitive salary + bonuses for evening and weekend shifts

  • Ongoing training and career development



Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico

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