Operations Manager – Ecommerce
hace 14 horas
Estamos en búsqueda de un Operations Manager con experiencia liderando operaciones en entornos dinámicos de ecommerce o fintech , enfocado en eficiencia operativa, escalabilidad y mejora continua.
Responsabilidades:
Liderar y optimizar las operaciones end to end (procesos, performance, SLA y KPIs).
Coordinar equipos multidisciplinarios (operaciones, atención a clientes, tecnología y proveedores).
Implementar mejoras en procesos, automatización y control operativo.
Asegurar el cumplimiento de niveles de servicio, calidad y tiempos de respuesta.
Analizar métricas operativas para la toma de decisiones estratégicas.
Gestionar proyectos de crecimiento, escalamiento y eficiencia operativa.
Requisitos
Requisitos:
Experiencia previa como Operations Manager o rol similar en ecommerce o fintech .
Sólido manejo de KPIs, dashboards y métricas operativas.
Experiencia liderando equipos operativos.
Enfoque analítico, orientación a resultados y mejora continua.
Capacidad para trabajar en entornos de alto ritmo y cambio constante.
Deseable experiencia en automatización de procesos y herramientas digitales.
4 years
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