Operations Manager

hace 2 semanas

Ciudad de México, Ciudad de México Remotics A tiempo completo

is a leading remote driving nearshoring company based in Mexico that provides services to US companies. By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms. Our infrastructure features redundant connectivity, electricity supply, top-tier security, and a qualified and certified workforce, ensuring the highest standards of service and quality.

We are seeking a results-driven and strategic
Operations Manager

to oversee and optimize our day-to-day operations. In this role, you will ensure efficiency, productivity, and quality across all operational functions while aligning with company goals. The ideal candidate is an experienced team leader with a proven ability to streamline processes, manage cross-functional teams, and drive continuous improvement.

Key Responsibilities:

  • Lead and manage daily operations to ensure consistent execution of key processes
  • Develop and implement operational policies and procedures that enhance efficiency
  • Collaborate with department heads (e.g., Sales, HR, Finance) to support business objectives
  • Analyze performance metrics to identify areas for improvement and cost savings
  • Lead strategic initiatives such as process automation and system upgrades
  • Manage resource allocation for operational activities
  • Ensure compliance with all regulatory, quality, and safety standards
  • Drive a culture of continuous improvement and operational excellence.

Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or related field
  • 5+ years of experience in operations leadership or management.
  • Strong understanding of operational systems, KPIs, and process optimization
  • Previous experience in a Contact Center (minimum 6 months).
  • Proven experience leading teams and managing cross-functional projects
  • Excellent organizational, problem-solving, and communication skills
  • English proficiency

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