L1 Support Hero

hace 1 semana

Guadalajara, Jalisco, México GAM Technical Services A tiempo completo

About GAM Tech

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We are looking for an L1 Support Hero to join our team and serve as the first line of defense for IT support. As a critical member of our service desk, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and escalating complex problems when necessary.

Key Responsibilities

  • Serve as the first point of contact for clients requiring technical support via phone, email, or ticketing system.
  • Diagnose and resolve technical issues related to hardware, software, networks, and cloud services.
  • Escalate unresolved issues to L2 support, ensuring smooth handoff and detailed documentation.
  • Provide clear and effective communication with customers, ensuring a high level of satisfaction.
  • Follow established troubleshooting processes and company best practices.
  • Document all interactions, troubleshooting steps, and resolutions in HaloPSA.
  • Assist in maintaining and updating knowledge base articles.
  • Work collaboratively with other IT support teams to enhance the overall customer experience.
  • Stay up to date with industry trends, tools, and best practices.

Qualifications & Experience

  • 1+ years of experience in IT support, help desk, or technical support.
  • Basic understanding of Windows, MacOS, Office 365, Active Directory, and networking fundamentals.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Experience using HaloPSA, N-able, or similar RMM and ITSM tools is a plus.
  • A passion for technology and continuous learning.
  • Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an asset but not required.

What We Offer

  • Competitive salary with performance-based incentives.
  • An on-site work environment with a collaborative team.
  • Opportunities for professional growth and development.
  • A supportive and dynamic workplace culture.
  • The chance to work with cutting-edge technology in a fast-paced industry.

Our Hiring Process for the perfect candidate

  1. Apply online here
  2. Complete the online personality and aptitude test sent to you to see if you are a fit with our awesome team
  3. Complete a video interview to show off your personality and experience.
  4. Have an interview in person or online with your future boss and our HR leader.
  5. Have one final interview with our CEO to make sure you like us and we like you.
  6. Start your dream job

Additional Comments

We value a diverse and inclusive workplace. Please contact us if you require accommodation during the hiring process, and we can arrange reasonable and appropriate accommodations.

We thank all candidates for their interest; however, only those selected for an interview will be notified.

No phone calls or website inquiries please

  • L1 Support Hero

    hace 2 días

    Guadalajara, Jalisco, México GAM Technical Services A tiempo completo

    About GAM TechGAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to...

  • General L1 support

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    Req ID:345331NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a General L1 support to join our team in Guadalajarja, Jalisco (MX-JAL), Mexico (MX).NTT DATA, Inc. currently seeks a Help...

  • General L1 support Part-Time Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Requirements: Availability to work 22.5 hours per week Interest in working morning shift Advanced English Looking to work in IT Environment 6 months of experience in Customer Service We Offer: Competitive salary Grocery Tickets - 12% of base salary 30 days of Christmas bonus 12 days of vacations 50% Vacation bonus Savings Funds 5 personal days per year...

  • General L1 Support-English

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • Technical support Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests...

  • General L1 support Part-Time Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Req ID: 345346NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a General L1 support Part-Time Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). NTT DATA, Inc....

  • General L1 support Part-Time Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    Req ID:345346NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a General L1 support Part-Time Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).NTT DATA, Inc....

  • General L1 Support-English

    hace 2 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are seeking a Technical Support Service Desk Associate to join our healthcare team and provide exceptional support to our customers. This...

  • Technical support Associate

    hace 2 semanas

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate -...

  • Technical support Associate

    hace 7 días

    Guadalajara, Jalisco, México NTT DATA A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate -...