Customer Service Representative

hace 1 semana

Guadalajara, Jalisco, México UPLIFT TALENT PARTNERS A tiempo completo

ABOUT THE ROLE

We are seeking a polished and tech-savvy Remote Customer Service Representative to provide an exceptional guest experience over the phone. As the first point of contact, you will represent the warmth, professionalism, and luxury of our Spa through every interaction.

Your responsibilities will include answering calls, scheduling appointments in Mindbody, assisting with client inquiries, processing payments, and supporting day-to-day communication between clients and our team. Every conversation you have will reflect our commitment to hospitality, care, and precision—ensuring guests feel valued and cared for even before they step through our doors.

If you take pride in delivering five-star service remotely and thrive in a support role that combines efficiency with genuine human connection, this is an ideal opportunity to join our Luxury Spa team.

Key Responsibilities:

This position requires someone highly organized, detail-oriented, and comfortable using technology to manage a fast-paced workflow. You must be confident navigating scheduling software, managing multiple lines of communication, and clearly articulating information to guests and team members.

  • Answer and initiate inbound and outbound calls to assist guests with scheduling, rescheduling, or confirming appointments.
  • Use Mindbody to accurately manage bookings, process payments, and maintain guest records.
  • Handle client inquiries with professionalism and empathy, providing accurate information on spa services, pricing, and policies.
  • Support spa operations by communicating schedule changes and guest needs to the in-spa team.
  • Follow up with guests after appointments to encourage rebooking and maintain relationships.
  • Maintain a calm and composed demeanor during high-volume call periods while ensuring efficiency and accuracy

Requirements:

  • 2+ years in customer support roles or similar
  • Strong English communication skills (B2-C2)
  • Exceptional phone etiquette, listening, and communication skills.
  • Highly proficient with technology, including Mindbody, Google Workspace, Go High Level, and basic CRM tools.
  • Organized, detail-oriented, and able to work independently with minimal supervision.
  • Positive attitude, team-oriented mindset, and passion for wellness and hospitality.

We are excited to have you be a part of the team Please send your application now

Tipo de puesto: Tiempo completo

Sueldo: $24,000.00 al mes

Beneficios:

  • Bebidas gratis
  • Caja de ahorro
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Trabajo desde casa
  • Vales de despensa

Pregunta(s) de postulación:

  • ¿Actualmente vives en la ciudad de Guadalajara?

Idioma:

  • Inglés (Deseable)

Lugar de trabajo: Empleo remoto

  • Customer Service Representative-

    hace 19 horas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Service RepresentativeAbout UsHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding...

  • Customer Service Representatives

    hace 1 semana

    Guadalajara, Jalisco, México Tata Consultancy Services (TCS) A tiempo completo

    The Customer Care Representative should have a passion to provide optimal customer service experience over the phone to a wide variety of customers about various insurance topics and products. Candidates should have a positive attitude, willingness to learn, strong work ethic, and comfortable using computers.LocationGuadalajaraJob FunctionBUSINESS PROCESS...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Salvo Software A tiempo completo

    Salvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that enhances...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México ROHM Semiconductor Americas A tiempo completo

    ROHM Semiconductor is seeking rock stars for our immediate openings as Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists and providing a positive customer experience.ResponsibilitiesOrder managementDelivery/logistics...

  • Customer Service Representative

    hace 2 días

    Guadalajara, Jalisco, México Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Urrly A tiempo completo USD1,500 - USD1,800

    Work 100% remote on PST hours supporting a busy U.S. plumbing business.Role SnapshotRole: Customer Service RepresentativeLocation/Type: Latin America (Mexico, Colombia, Peru, El Salvador) • RemotePay: $1,500–$1,800 USD/monthSchedule: Full-time, aligned to Pacific Standard TimeImpact: You are the first voice customers hear. You keep jobs booked and days...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging...

  • Customer Service Representative

    hace 1 semana

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging...

  • Customer Service Representative

    hace 4 días

    Guadalajara, Jalisco, México Urrly A tiempo completo

    Work 100% remote on PST hours supporting a busy U.S. plumbing business.Role SnapshotRole: Customer Service RepresentativeLocation/Type: Latin America (Mexico, Colombia, Peru, El Salvador) • RemotePay: $1,500–$1,800 USD/monthSchedule: Full-time, aligned to Pacific Standard TimeImpact: You're the first voice customers hear. You keep jobs booked and issues...

  • Bilingual Customer Service Representative

    hace 2 días

    Guadalajara, Jalisco, México Tech Solutions A tiempo completo

    About UsWe are a fast-growing U.S.-based drayage logistics company specializing in the movement of containers to and from ports, rail yards, and warehouses. As we expand our team in Mexico, we're looking for motivated and talented professionals who are eager to build a career in the logistics industry.Position OverviewWe are hiring remote Customer Service...