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About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for experienced Customer Services Representatives to join our Helpware team.
Position Overview:
As a Customer Support Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
Primary Responsibilities:
● Respond in a professional manner to customer concerns via phone, chat, and email
● Other tasks as necessary
Qualifications:
● 6-12 mo in a retail environment
● Fluency in English with professional English writing skills
● Full-time availability
● Women's retail knowledge in sizing, plus sizing, fabric, etc.
● Knowledge in return processing, order management, crisis-management
● Critical thinking and problem-solving skills
● Experience working with a luxury brand is a plus
● Experience working with an ERP system is a plus
● Experience working with Reamaze/Shopify Plus is a plus
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.
