Billing Dispute Specialist I

hace 2 semanas

Monterrey, Nuevo León, México Worldwide Express A tiempo completo

PURPOSE
The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

Essential Duties & Responsibilities

  • Research and resolve billing related inquiries and discrepancies
  • Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
  • Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
  • Submit credit requests for customers and sales staff as necessary

Required Knowledge/Skills/Abilities

  • Be a motivated team player with a strong desire to succeed in a fast-paced environment
  • Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
  • Strong problem-solving, organization and communication skills
  • Ability to adapt quickly to changing priorities and processes
  • Comfortable in a fast-paced, results-oriented environment
  • Ability to quickly establish credibility and provide clear communication across all levels of the organization
  • Comfortable managing workload independently and effectively

Qualifications/Education

  • High school diploma
  • Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred
  • 0+ years of billing, collections, logistics or related experience

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment:
Job is performed in a general office environment.

Physical Requirements
NP
Not Present

O
Occasional (Up to 25% of time)

F
Frequent (26%-74% of time)

C
Constant (75% or more of time)

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