Billing Dispute Specialist I

hace 23 horas


Monterrey, Nuevo León, México WWEX Group A tiempo completo
PURPOSE
The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.
 
ESSENTIAL DUTIES & RESPONSIBILITIES

Research and resolve billing related inquiries and discrepancies
Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
Submit credit requests for customers and sales staff as necessary

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Be a motivated team player with a strong desire to succeed in a fast-paced environment
Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
Strong problem-solving, organization and communication skills
Ability to adapt quickly to changing priorities and processes
Comfortable in a fast-paced, results-oriented environment
Ability to quickly establish credibility and provide clear communication across all levels of the organization
Comfortable managing workload independently and effectively

QUALIFICATIONS/EDUCATION:

High school diploma
Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred
0+ years of billing, collections, logistics or related experience

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment:  Job is performed in a general office environment. 
 
Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)

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