Payroll & HR Operations Coordinator

Why work with us?

We are a fast-growing company that is revolutionizing the world of data in Latin America

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America, the Caribbean and Israel. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

CIAL Dun & Bradstreet is a company with a futuristic, vibrant, and collaborative vision, committed to delivering the best quality of data to help improve the economy in our society and environment.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It's our people, not technology, that makes what we do possible. It's our people, not data, that turns information into insights. And it's our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses

Join the data-revolution

The Role:

The Payroll & HR Operations Coordinator is responsible for ensuring accurate, compliant, and timely payroll processing for a workforce of approximately 150–200 employees, while also supporting a wide range of HR operational activities. This role requires strong technical expertise in Mexican payroll, social security regulations, and employee benefits administration, as well as high attention to detail, confidentiality, and vendor management skills.

What you will do:

Payroll Administration

• Process the full payroll cycle for 150–200 employees, ensuring accuracy, timeliness, and compliance with Mexican labor and tax regulations.
• Manage and validate incidences, bonuses, commissions, overtime, leaves, and other payroll variables.
• Calculate and process severance payments and Profit Sharing (PTU).
• Administer statutory and voluntary payroll deductions, including Infonavit, Fonacot, pension payments and loans.
• Generate and validate payroll reports.
• Process employer obligations including SUA, ISN, and other regulatory payments.

Social Security & Regulatory Compliance

• Ensure full compliance with IMSS processes, including salary updates, registrations and terminations, occupational risk matters, and monthly reporting.
• Attend labor authorities (STPS, IMSS, CFCRL, etc.) as needed to support inspections, audits, and information requests.

Compensation & Salary Structure Management

• Manage and maintain salary tabulators aligned with internal equity and external market benchmarks.
• Conduct market salary analysis and compensation studies to support salary reviews, adjustments, and organizational growth.
• Partner with HR leadership to ensure compensation practices are competitive, compliant, and aligned with business strategy.
• Support the implementation and tracking of salary increases, adjustments, and structural changes in coordination with Payroll and Finance.

Benefits Administration & Vendor Management

• Oversee benefit providers such as grocery and vouchers, internet/electricity support, savings fund, medical providers, pension administrators, etc.
• Manage activations, deactivations, balances, reports, and issue resolution with benefit vendors.
• Coordinate communication with employees regarding benefits and support their inquiries.

HR Operations & Employee Records

• Maintain accurate, complete, and organized physical and digital employee files, ensuring compliance with local standards and audits.
• Manage employee data updates, permissions, and changes within the HRIS and other HR platforms.
• Support the administration and tracking of employee vacations, leaves of absence, and time-off balances.
• Prepare regular and ad hoc HR reports to support business needs and leadership decision-making.
• Operate multiple HR and administrative systems, including payroll platforms, Fonacot, Infonavit, savings fund providers, grocery/gas cards, and others.
• Ensure data accuracy, troubleshoot system inconsistencies, and coordinate with providers for technical support.

HR Support & Cross-Functional Collaboration

• Collaborate closely with the Finance team to support HR-related budget planning, OPEX control, and headcount cost management.
• Provide timely and accurate HR data and insights for financial forecasting, budget tracking, and reporting to Head Quarters.
• Participate in the preparation and consolidation of HR and payroll information for HQ reporting, ensuring consistency and data integrity.
• Collaborate with Finance, Legal, and other internal teams for reporting, audits, and compliance requirements.
• Participate actively in HR initiatives, engagement activities, and company programs.
• Provide support to employees and leaders on payroll, benefits, and HR processes, ensuring an excellent employee experience.

What we are looking for:

• Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field.
• Minimum 5 years of experience in payroll processing and HR operations within Mexico.
• Strong knowledge of Mexican labor law, IMSS, and tax regulations.
• Practical experience with Infonavit, Fonacot, SUA, ISN, and settlement calculations.
• Experience managing benefit vendors and pension/savings fund processes.
• Proficiency in HR systems and multiple administrative platforms; high comfort with technology and reporting.
• Demonstrate strong analytical and problem-solving skills to identify inconsistencies, risks, and improvement opportunities within payroll and HR processes.
• Detail-oriented, analytical, organized, and committed to accuracy and confidentiality.
• Strong communication, customer-service mindset, and ability to work cross-functionally.
• Results focused, proactive, resilient, motivation and persuasion skills, high organization and planning skills, and teamwork.
• English proficiency.

What we offer:

• Positive and encouraging work environment.
• Dynamic company where you can grow as far as your vision and curiosity leads you.
• Competitive compensation and benefits package.
• Hybrid work scheme, with short Friday.

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.