Customer Service Representative

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Tata Consultancy Services (TCS) A tiempo completo

Responsibility:

  • Advanced English communication skills,

  • Proven Customer Support experience or experience as Client Service Representative,

  • Ability to appreciate the customers' perspective showing empathy,

  • Active listening to fully engage the customer with their concerns,

  • Ability to multi-task,

  • Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,

  • Understand policies and procedures and communicate them professionally to the customer,

  • Acknowledging and resolving customer complaints/concerns,

  • Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions,

  • Resolve customers' concerns and answer customers' questions to your best ability,

  • Able to manage stressful situations in customer Service Person.

Specification:

  • Minimum High school Diploma

  • Good year of Customer Service Experience

  • Advanced proficiency in English

  • Available for full-time work

Location

Queretaro

Job Function

TECHNOLOGY

Role

Assistant

Job Id

370922

Desired Skills

Customer Service | IT Helpdesk | SMB Sales

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS


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