Customer Service Representative
hace 2 semanas
Position Overview
Qnity Electronics has an opening position for a Customer Service Representative (CSR) located in located in Mexico City, MX. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings.
Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders through the order fulfillment process.
Core Responsibilities:
- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Qnity's Return Policies.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
- Respond to sales team inquiries as: prices, stock, latest sales.
Skills Required:
- Bachelor's degree or equivalent is required.
- Previous experience as a Customer Service Representative or related roles
- experience is highly preferred.
- Knowledge of the Order to Cash (OTC) transactions in SAP is highly preferred.
- Language skills: English at high level is required (oral and written communication), Portuguese at intermediate level.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred.
Additional Information:
- Customer visits may be required.
Join ourTalent Community to stay connected with us
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit theCompensation and Benefits page.
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