Network Operations Shift Lead

hace 1 semana

Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

The International Client Services - Technical Quality of Acceptance (TQA) Manager is responsible for leading and supervising all related technical acceptance enablement activities as part of their assigned county/ies leveraging a strong trend and root cause analysis approach while orchestrating the required support from specialized partnering teams to achieve successful remediation and country acceptance health targets.

The Shift Lead serves as an escalation point for network operations engineers and bridges day today operational support with team leadership. The Shift Lead ensures effective incident management coordination and continuous improvement working closely with Network Operation Engineers Team Leaders and WiFi Network Engineer Specialists.

Key Responsibilities

Supervise and support Network Operation Engineers in adhering to SOPs and maintaining documentation.

Serve as the escalation point for maj

Responsibilities

The Shift Lead serves as an escalation point for network operations engineers and bridges daytoday operational support with team leadership. The Shift Lead ensures effective incident management coordination and continuous improvement working closely with Network Operation Engineers Team Leaders and WiFi Network Engineer Specialists.

Key Responsibilities

Supervise and support Network Operation Engineers in adhering to SOPs and maintaining documentation.

Serve as the escalation point for major issues and coordinate with Team Leaders and specialists.

Ensure team standards are upheld in incident response and resolution.

Report to the Team Leader and assist in implementing operational strategies.

Coordinate shift schedules to ensure 100% availability of support.

Qualifications

Bachelors degree in Computer Science IT or a related field.

Minimum of 5 years of experience in network operations with at least 1 year in a lead role.

Strong knowledge of network hardware including routers switches and wireless devices.

Excellent problem solving skills and ability to handle complex network issues.

Good communication skills and ability to lead a team.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

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