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About The Role
We are looking for a strong candidate to join our internal IT help desk team. As a valued member of the team, successful candidate will help Scoular's employees solve information technology issues that they may face while executing Scoular business processes. This resource will exhibit excellent problem-solving skills and come up with innovative solutions. A strong candidate is one who can dig deep and identify root cause for a problem, expertly debug issues and come up with long lasting solutions.
Job Responsibilities:
- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Diagnose and resolve technical problems promptly; perform hardware upgrades and repairs.
- Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), including user accounts, licenses, and permissions.
- Maintain accurate records of support requests and solutions.
- Collaborate with IT team on complex issues and projects.
- Ensure SLA compliance and follow up on resolutions.
- Recommend system and process improvements for efficiency.
About You
- BSc/BA in IT, Computer Science, or relevant field
- Preferred: CompTIA A+ or Microsoft Technology Associate (MTA).
- Minimum of 3 years in IT Help Desk, Desktop Support, or a similar technical role.
- Experience administering Microsoft 365 and Azure environments
- Bilingual Proficiency - Fluent in both English and Spanish. Exceptional verbal and written communication skills in both languages.
- Valid passport required for travel.
- Ability to travel 10–25% of the time as part of job responsibilities.
- Customer Service & Communication: Strong verbal and written communication skills with a customer-focused approach and sense of urgency.
- Technical Expertise: Proficient in troubleshooting hardware/software issues and knowledgeable about operating systems.
- ServiceNow Proficiency: Skilled in using ServiceNow for incident management and asset tracking throughout the IT lifecycle.
- Analytical & Problem-Solving: Strong ability to analyze issues and develop effective solutions.
- Adaptability: Willingness to learn and embrace new technologies and evolving IT practices.
- Attention to Detail: High accuracy in technical tasks and documentation.
- Collaboration: Team-oriented with creativity and cooperative mindset
Our Company
Scoular has been leading the way in safe, reliable, and innovative supply chain solutions for over 130 years. Our business is feed and food, transportation and logistics, and our people are our passion. In everything we do, we put relationships first and always leave room for what's possible.We are a $8 billion company filled with problem solvers and compassionate leaders committed to revolutionizing the future of agriculture. With 1400 employees and over 100 offices and facilities across North America and Asia, you can count on Scoular people.
We are committed to building a culture of real inclusion for all employees. We support customers and communities around the globe and believe our workforce should reflect that diversity. Scoular Employee Resource Groups (ERGs) connect, support, and empower our people. Learn more about diversity and inclusion commitments here.
