Office Experience

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As the Office Experience & Events Manager for BCG Mexico, you'll lead the daily operations of our Mexico City and Monterrey offices – creating a vibrant, efficient and welcoming environment where our people can do their best work.

Based in Mexico City, with occasional travel to Monterrey, you'll oversee facilities, events, vendors and budgets, while driving initiatives that enhance employee engagement, satisfaction and community. You'll also plan and execute internal and external events that showcase BCG's culture, delivering exceptional experiences.

Key responsibilities:

Operations

• Lead daily front- and back-office operations in Mexico City and Monterrey offices, including front-desk, concierge, cleaning and maintenance teams - ensuring excellence in appearance, safety, and efficiency in all spaces.
• Manage vendor relationships and building operations - negotiating contracts, resolving issues, and maintaining high-quality services across insurance, cleaning, maintenance, and safety providers.
• Oversee budgets, procurement and inventory for office operations and events -ensuring transparency, efficiency and cost-effectiveness.
• Ensure compliance with BCG policies, local regulations and safety standards, while championing sustainability, DE&I and employee well-being.
• Manage facility projects such as renovations, space planning, lease negotiations and workplace improvements aligned with business priorities.
• Events & Experience
  Design and deliver engaging internal events – retreats, celebrations, offsites and community activities that build connection and pride.
  Coordinate in-office and offsite meetings with seamless logistics, catering, and AV support.
• Partner on external events such as alumni reunions and marketing activations, representing BCG's brand with excellence.
• Collaborate across internal teams (Facilities, IT, Concierge, Admin Services) to deliver cohesive experiences and consistent office standards.
• Office Experience and Engagement
• Act as a culture ambassador – embodying and promoting BCG's values of collaboration, respect and impact.
• Develop and implement initiatives that improve office experience, affiliation, recognition and morale for all staff.
• Lead internal communications that keep teams informed, inspired and connected to BCG at a local, regional and global levels.
• Address operational and workplace issues, with empathy, discretion and strategic problem-solving.
• Improve office technologies and support systems to enhance employee and guest experiences.

YOU'RE GOOD AT: 

• Bringing a client-service mindset to everything you do.
  Managing complex logistics, with strong judgment, organization, and calm under pressure.
• Managing budgets strategically, ensuring transparency and cost control without compromising quality.
• Building trusted relationships across all levels—listening, influencing, and communicating effectively with diverse stakeholders.
• Confidently negotiating with vendors and internal stakeholders.
• Mentoring and leading teams, fostering collaboration and continuous improvement.
• Challenging the status quo—asking questions, offering ideas, and driving positive change.
• Representing BCG's professionalism, integrity, and values in every interaction.

What You'll Bring

• Bachelor's degree strongly preferred.
• +5 years of experience in office management, facilities, event or hospitality in a corporate or professional services setting.
• Proven experience leading teams, managing budgets, and overseeing complex logistics and vendor.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency in Microsoft Office Suite and adaptability to new technologies.
• Flexibility to work occasional overtime during events or critical periods.

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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