Customer Onboarding Specialist

Your Title: Carrier Onboarding Project Manager

Our Division: Transportation

Location: Remote, Mexico

Your Schedule: M-F 8am-4pm, 9am-5pm, or 10am-6pm EST

English fluency required

Are you ready to be the crucial link that drives successful partnerships in the global transportation sector? Join our dynamic team as a Carrier Onboarding Project Manager and be the trusted, customer-facing expert responsible for integrating carriers onto our cutting-edge Transporium platform, ensuring seamless business continuity and digital transformation.

What Makes This Role Great:

You will be at the forefront of digital logistics, serving as the essential link in the onboarding ecosystem for our global carrier partners. This is a high-impact, customer-facing role where your organizational prowess and reporting skills directly contribute to business continuity and the success of large-scale customer projects.

Key Exciting Responsibilities

• Spearhead the end-to-end integration of new carriers onto our Transporium platform, from account setup to comprehensive user training.
• Serve as the dedicated Carrier Onboarding Specialist, expertly managing your project deliverables within larger customer accounts.
• Drive business continuity by providing essential technical support and maintaining well-organized ticketing queues and reports.
• Collaborate with internal and external stakeholders to coordinate project specifications and successful system launches.

Essential Skills & Experience

• Proven experience in a direct customer-facing role, managing relationships and expectations.
• Exceptional organizational skills with the ability to provide detailed reporting and documentation.
• Fluent English language skills, both written and verbal, for conducting business with global colleagues and customers.
• Ability to work a flexible schedule, ensuring coverage between 8:00 a.m. and 6:00 p.m. Eastern Time M-F.

Bonus Points For

• Direct background in transportation or logistics.
• Experience with a ticketing system and managing multiple queues.
• Familiarity with the Transporeon product suite or similar industry software.

Carrier Onboarding, Project Manager, Logistics, Transportation, Customer Support, Technical Support, Transporeon , Remote, Mexico, Brazil, Technical Customer Support Professional

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight—bringing together a global network of shippers, carriers, brokers and 3PLs.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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