Customer Success Specialist

| SaaS | Real Estate |

Job Title: Customer Success Specialist

Salary: $ $24000 MXN

About the Role:

We are looking for a proactive and customer-focused Customer Success Specialist based in Mexico to join our international team. In this role, you will support clients with account-related inquiries, product usage, and technical troubleshooting.

Responsibilities:

• Serve as the primary point of contact for clients, ensuring they receive exceptional service and support.
• Onboard new customers, guiding them through setup, product training, and best practices.
• Proactively engage with clients to drive adoption, usage, and satisfaction with Roomvu's products.
• Troubleshoot and resolve customer issues through video calls in a timely and professional manner.
• Collaborate closely with Sales, Product, and Marketing teams to relay customer feedback and improve the user experience.
• Track customer health scores, identify at-risk accounts, and implement retention strategies.
• Identify opportunities to upsell or cross-sell additional Roomvu products and services to existing clients.

Requirements:

• Strong communication skills in English
• 2+ years of experience in Customer Success, Account Management, or Client Support (SaaS or digital marketing industry preferred).
• Excellent problem-solving and technical troubleshooting abilities.
• Ability to manage multiple accounts and priorities in a fast-paced startup environment.
• Experience providing support through Zoom (must-have)
• Strong interpersonal skills with a proactive and empathetic approach to customer needs.
• Tech-savvy with quick learning ability to master new platforms.
• Reliable high-speed internet connection and a professional home office setup
• (Nice to have) Familiarity with real estate or marketing tools.

What we offer:

• We have over 30 active contractors in Mexico. Cancun retreats every year.
• Opportunity for professional growth and advancement within the company.
• Comprehensive training and onboarding program.
• Warm leads are provided, allowing you to focus solely on closing deals.
• A dynamic and supportive team environment.
• Be Part of the Future

About Us:

At Roomvu, we're reimagining one of the oldest and most traditional industries—real estate—by bringing cutting-edge innovation and AI to the forefront of marketing. Our mission is to empower real estate agents by making scalable, hyper-local, and effective social media marketing accessible to all, not just the elite.

We are the Content Factory for Realtors—fully automating content creation, branding, publishing, and advertising using artificial intelligence. Our tech not only identifies trending topics, but also creates personalized, agent-branded videos and distributes them to the right audience. From Vancouver and Toronto to Miami, New York, Los Angeles, and beyond, we serve 350,000+ agents with content that is always timely, relevant, and credible—because we integrate directly with major real estate boards.Why Join Roomvu?

We're Disruptive by Design:

• We love shaking things up. In a centuries-old industry that's been slow to evolve, we're driving change by making AI-powered, social media-marketing simple and scalable for every agent.
• We develop futuristic tools like AI Cloning, helping realtors multiply their visibility and impact
• We're constantly experimenting, testing, and iterating—because innovation is our comfort zone
• We believe in democratizing marketing—giving everyone the tools to compete, no matter their budget or tech skills

Our Culture Is What Sets Us Apart:

• We're more than a company—we're a tight-knit, high-energy team that thrives on collaboration, creativity, and shared wins.
• We celebrate continuous success and milestones—big and small
• We host foosball tournaments to keep the energy flowing

Ownership is in Our DNA:

• We believe that everyone here has the power to lead, drive, and grow:
• We foster a true start-up culture where your contributions matter—and are visible
• Whether it's launching a new initiative or solving a new challenge, you can take the wheel
• We honor and recognize ownership mentality in everything we do
• We offer the runway for growth and the space to explore new ideas and roles

We Grow Together:

• You won't just grow your resume here—you'll grow your skills, your confidence, and your career:
• Get recognized with weekly and monthly team shoutouts
• Work closely with leadership and peers to learn, improve, and elevate each other
• Access development opportunities to keep moving forward, wherever your goals take you.

Our Core Values:

• Ownership – Take initiative. Be accountable. Make an impact.
• Openness – Communicate honestly and respectfully—always.
• Growth – For our clients, for the company, and for ourselves.
• Innovation – Don't settle. Challenge the norm. Build what's next.
• Team Spirit – Win together. Help each other. Have fun along the way.

At Roomvu, you're not just part of a company—you're part of a movement. We're disrupting an industry, building bold tech, and creating a workplace where you're supported, celebrated, and inspired to grow.

• If you're passionate, curious, and ready to make an impact—we'd love to meet you.

Job Type: Contract

Pay: $23, $24,000.00 per month

Work Location: Remote