Facilities Specialist

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. 

About The Opportunity
 

The Facilities Specialist will assist with overseeing third-party vendors in the areas of Cleaning, Facilities, and Security, monitoring operational expense and performance. The Facilities Specialist will support the Manager with day to day management in each building.

In this role, you will have these responsibilities include but are not limited to:

• On-site role.

• Continual focus on Member Experience through Improvement plans.

• Act as the liaison between the Community team and the building's Property Management team for any escalated issues.

• Proactive approach to Operational Standards, Safety, Communication and Cost Management.

• Approving and maintaining budget for reactive Service Requests outside of standard contract.

• Prioritize daily facility issues and effectively delegate responsibilities.

• Oversee all Preventative Maintenance Programs across your portfolio. Solve escalated maintenance requests submitted via ticketing system.

• Responsible for the day to day procure to pay cycle within Workday for Operations vendors including management and maintenance of contract records within Workday ensuring contracts are active, have sufficient value and are up to date. 

• Support with vendor performance monitoring and reporting.

• Support the building's bulk procurement practices

• Raise Purchase Orders for Facilities Team (Add-Ons, CAPEX and other Projects, Building Openings & Exits)

• Help to review Food & Beverage and Office Supply orders and trends for each site. Advise Community teams to ensure the accurate stock levels are ordered each month 

​Key Result Areas 

• Act as the single point of contact for Community, Sales, Members and Vendors within the portfolio.

• Maintain supplier and vendor performance of quality and cost across the portfolio.

• Provide support in all trades and services to effectively maintain buildings and continually reduce defects.

• Increase operational effectiveness and efficiency of buildings and infrastructure.

• Illustrate the WeWork core values and strive to achieve our mission.

• Maintain portfolio's SLA's and KPI's.

About You

• Bachelor's Degree in Industrial Engineering, Architecture, or Hospitality.

• Proficient in English.

• Availability to work Onsite in WeWork Santafé, CDMX.

• Minimum of 3 years of experience in facility operations, maintenance or other related industry.

• Excellent communication skills across multiple staffing levels.

• Demonstrated ability to define and assess problems and implement solutions. Strong attention to detail, problem solving and time management.

• Experience working with multiple vendor partners.

• The ability to build relationships and work cross functionally in a high paced environment.

• Intermediate knowledge of MS Office package.

• Must possess a high level of accuracy and neatness.

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.