Process Analyst

Process Analyst

We are now looking for a full-time, Process Analyst to join our RELEX family in Mexico. The Process Analyst plays a supporting role within the SMO, primarily focused on gathering, analyzing, and visualizing data to enable informed decision-making. This role supports process owners and specialists by identifying trends, inefficiencies, and improvement opportunities through data-driven insights. The Analyst also contributes to documentation, reporting, and the preparation of materials used in service management processes.

Our Customer Operations team partners with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship -building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that's what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.

• Process Analysis & Evaluation
  • Analyze process performance using KPIs, SLAs, and operational data.
  • Identify bottlenecks, inefficiencies, and areas for improvement.
  • Support root cause analysis and trend identification for recurring issues.
• Reporting & Insights
  • Develop and maintain dashboards and reports to track process health.
  • Present findings and recommendations to Process Owners and leadership.
  • Ensure data accuracy and consistency across reporting platforms.
• Process Documentation & Support
  • Assist in documenting process workflows, procedures, and policies.
  • Support process audits and compliance reviews.
  • Provide operational support to ensure consistent process execution.
• Continuous Improvement
  • Participate in process improvement initiatives and workshops.
  • Collaborate with stakeholders to implement changes and measure impact.
  • Contribute to automation and digital transformation efforts.
• Stakeholder Collaboration
  • Work closely with service delivery teams, tool administrators, and business units.
  • Act as a liaison between technical teams and process governance.
  • Support training and awareness efforts related to process changes.

• Strong analytical skills with experience in data analysis and visualization.
• Familiarity with ITIL framework and ITSM processes.
• Proficiency in tools such as Excel, Power BI, Tableau, or similar.
• Experience with ITSM platforms (e.g., ServiceNow, JIRA).
• Excellent communication and documentation skills.

Preferred Experience:

• ITIL Foundation certification.
• Experience in service delivery, operations, or process improvement roles.
• Exposure to Lean, Six Sigma, or Agile methodologies.

What we offer in return
You'll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.  

• An international career and learning opportunities 
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future 
• Flexible working 
• Internet and mobile phone benefits 
• Diverse, inclusive, and supportive work culture 
• Meaningful work with a commitment to a more sustainable future 

About RELEX:

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we're curious and passionate challenge-seekers creating the future of retail today.

RELEX is trusted by leading brands including Liverpool, Grupo Merza, and GNC Mexico, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We're creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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