activities manager

hace 1 semana

Cabo San Lucas BCS, México Hyatt Vacation Ownership A tiempo completo

JOB SUMMARY: ACTIVITIES MANAGER

Responsible for staffing and training for Activities Departments. Ensures staff is knowledgeable regarding property facilities and daily events.

Shift: 1st/2nd; must be available to work weekends and holidays.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Managing Activities Team

  • Ensures staff is trained on all brand standard operating procedures.
  • Administers and ensures employee adherence to corporate and local SOPs.
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms and front desk operations.
  • Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
  • Monitors and directs concierge, boats, Kids Klub, and guest experience.
  • Creates, organizes and implements activities for all age ranges.
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
  • Ensures clean, well stocked and organized work areas as resort activities desk, gym, Inspiration Center, F&B areas, pools and resort activities office.

Managing Departmental Budgets

  • Manages wages and controllable expenses within budgeted guidelines.
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log and invoices.
  • Manages the department's budget in the areas of man hours and wages.
  • Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

  • Provides constructive coaching and counseling to employees.
  • Supports the development, training, and mentoring of employees.
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
  • Motivates and provides a work environment in which employees are productive.
  • Listens and responds to employee's needs.
  • Manages group or interpersonal conflict situations effectively.
  • Develops and manages hourly employees.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Determines guest's needs and strives to meet these needs.
  • Handles guest problems and complaints effectively.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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