Health Operations Supervisor

Health Operations Manager

Are you passionate about making a difference in the world of benefits management? Do you thrive on leading transformative projects that push boundaries and shape the industry's future? If you're seeking an exhilarating career move where your ideas matter and your impact is felt every day, look no further—this is your moment.

This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training. The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Global Capability Center.

What the day will look like

See yourself at the helm of end-to-end project delivery, ensuring interested parties see tangible business outcomes—delivered on time, on budget, and up to our world-class quality standards. Your leadership will guide the professional growth of up to 15 associates, employing matrix management and occasionally direct line management for groups of up to 5. You'll play a part in performance reviews and be responsible for regional, global, and third-party resources on sophisticated, interdependent projects.

• This role is specialized and may involve leading and mentoring teams of PMI, PCI, and PCII professionals, reporting directly to the business unit PMO lead.
• Lead projects and change with significant budgets.
• Juggle multiple clients and projects spanning several countries.

How this opportunity is different

You'll be a key player for progress, ensuring seamless collaboration and communication. Aon Health and Benefits values a strategic method to managing employee benefits, balancing talent attraction and cost control. Our comprehensive solutions cover every aspect of benefits management—from aligning plans with corporate strategy to using our purchasing power for your success. Here's where your abilities will shine:

Client engagement: Cultivate clear communication across departments and with clients, lead meetings, provide regular updates and nurture strong relationships throughout the project lifecycle.

Quality delivery: Plan, supervise and close projects with meticulous attention to detail, coordinating resources, risk management, quality assurance, and lessons learned for continual improvement.

Organizational change and leadership: Lead significant implementations and change orders, handle project documentation, risks, and acceptance testing, and innovate solutions tailored to client needs.

Client relationship champion: Serve as the main contact for new and ongoing clients, lead communications and advocate for our products and methodology.

Pre-project and contract creation: Ensure smooth delivery of statements of work and other contractual documents for successful project launches.

Risk and compliance: Proactively identify and mitigate risks, maintain compliance with codes of conduct and legislation and implement risk management strategies.

Financial management and issues: Share financial accountability with managers, manage scope and revenue and call out unresolved challenges to maintain project momentum.

Skills and experience that will lead to success

Bring your in-depth project management knowledge (Prince II, PMP, Agile, etc.), advanced technical skills (Microsoft Office, Project, Power BI), and strong communication and analytical abilities. Experience with online benefits and regulatory environments is a plus.

• 10+ years managing sophisticated, multi-country technical projects within PMO, client service, or consulting environments
• A proven track record of client-facing success and remote project delivery
• Experience working in at least three industry sectors and managing globally sourced resources
• Proven ability to supervise large projects independently
• Familiarity with multi-tier application environments and online benefits delivery preferred
• English proficiency (C1) in both verbal and written communication.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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