Director of Leisure Sales

Overview
Pontoque Resort at Punta de Mita
Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand's first luxury resort in Mexico. Staying true to the brand's mission of creating elevated places and spaces that are inspired by a destination, the resort's exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area's many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult-only and family-friendly options, a state-of-the-art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open-air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.

Job Description
Debuting in early 2027, the
Omni Pontoque Resort at Punta de Mita
will be Omni's first owned and managed property in Mexico This is a once in a lifetime opportunity as the opening Director of Leisure Sales to establish Omni's presence in Mexico. You will be responsible for the identification, direct sales and service of individual travel producing accounts - to include but not limited to travel management companies, retail travel agents and consortiums - with the overall goal of meeting and exceeding vital strategic account business objectives such as budgeted transient room nights, ADR and revenue which may be broken down by account or segment. Processes in-bound sales calls and inquiries in a professional manner to actively service and up-sell each business opportunity (within predefined parameters which may change) to maximize revenues for the property .

The ideal candidate will possess extensive knowledge of all leisure, transient and business travel distribution channels and tools (i.e. Hotelligence , Agency360) and possess a thorough understanding of GDS distribution networks, OTA's (both traditional and emerging) and be well versed in contract negotiation and interpretation, and have insight to emerging markets and trends in the leisure travel segments both domestically and internationally.

This is a resort based role, with the option to be remote for highly qualified candidates. Priority will be given to candidates based in: Los Angeles, San Francisco, Texas, Arizona, and Mexico City . Anticipated travel upwards of 25-30% .
Responsibilities

• Work alongside the Director of Sales & Marketing to lead the strategic direction, planning, and execution of Leisure Sales efforts.
• Collaborate with Executive Team, on-property and with corporate colleagues to develop and facilitate annual marketing initiatives by segment for all target accounts to grow room night volume and steal market share from defined comp set.
• Possesses the ability to work collaboratively with key decision makers to drive revenue, ensure customer satisfaction and increase transient room night production of assigned accounts that yield year-over-year ADR and revenue market share increases.
• Organize, plan and facilitate productive and relevant content for transient strategy meetings with team members and subsequently follow-up with action items.
• Effectively builds and strengthens relationships with customers to enable trust and loyalty to the resort and Omni brand.
• Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Ability to grow account production with heavy emphasis on proactive solicitation and account saturation.
• Develop and implement effective sales plans for self (and team members in operations or other areas as needed) while maintaining flexibility to adjust and change with market conditions.
• Activities include, but are not limited to, business development solicitation, individual sales calls, prospective client entertainment, FAM trips, trade shows, etc.
• Executes designated sales strategies to develop and solicit specific accounts to achieve measurable quantitative and qualitative goals.
• Identifies , qualifies and solicits new accounts with a focus on increasing business. Strives to achieve personal and hotel overall revenue goals – which includes referral and ancillary business to the hotels food, beverage and retail outlets, as well as, the Spa.
• Uses negotiating skills and creative selling abilities to close on business, increase market s share and negotiate contracts.
• Manages group or interpersonal conflicts effectively.
• Effectively maintains customer, account and opportunity data in the hotel operating systems – i.e. Delphi and Opera.
• Effectively uses sales resources and administrative/support staff to provide a personal services to all accounts.
• Adheres to corporate and resort SOPs when conducting or facilitating client site inspections, FAM trips, and Sales Trips and Tradeshows.
• Ability to execute against the strategy; drive results.
• Closes the best opportunities – willing to turn away or redirect business based on market conditions and what is best for overall revenues.
• Identifies , qualifies and solicits new accounts with a focus on increasing business. Strives to achieve personal and hotel revenue goals.
• Active involvement in industry associations and trade shows.
• Achieve budgeted room nights, rate and revenues.
• Participates in development of direct mail and all promotions related to leisure travel.

Qualifications

• Previous resort experience required
• Bi-Lingual (Spanish & English) required
• Opening resort experience preferred
• Minimum 3-5+ years of exemplary transient sales performance in the hospitality industry
• Understanding of affluent travel agency clientele and key consortia segment partners to include, but not limited to, American Express, Signature and Virtuoso
• Excellent written and verbal English communication skills
• Minimum 3-5 years' experience in leisure sales in a resort and/or hotel
• Proven experience in business development
• Ability to travel extensively (in market and out-of-town) for multiple days and nights as business dictates
• Bachelor's Degree in Hospitality Management preferred
• Opera (PMS) and Delphi (Sales) certified preferred
• Computer literate in Word, Excel, PowerPoint, Go To Meetings, etc.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster  and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

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