Customer Success Manager

hace 1 semana

Ciudad de México, Ciudad de México Prothird A tiempo completo

Company Description

ProThird is a strategy-driven marketing agency that helps growth-minded companies scale with precision. We take an innovative approach to marketing by prioritizing measurable, data-driven results over vanity metrics like impressions or clicks. Every campaign, funnel, and site we build is designed to connect directly to ROI. Our iterative process leverages insight and analytics to guide decisions and deliver meaningful outcomes. We're looking for a
Client Success Manager
who can help turn strategic ideas into coordinated action, ensuring clients feel supported, informed, and confident every step of the way.

Role Description

We're looking for a
Client Success Manager
who can help turn strategic ideas into coordinated action, ensuring clients feel supported, informed, and confident every step of the way. You're part relationship-builder, part project translator, ensuring nothing slips through the cracks and every client experience feels seamless.

What You'll Do

  • Lead client check-ins and strategy calls, ensuring clarity on goals, deliverables, and progress.
  • Manage day-to-day client communication: scheduling, emails, and meeting coordination.
  • Partner with strategists and project managers to ensure accurate scoping, prioritization, and scheduling.
  • Review deliverables for alignment with client expectations before delivery.
  • Track and summarize key client outcomes, metrics, and insights for reporting.
  • Organize client assets, drive folders, and shared documents for easy internal access.
  • Identify opportunities to improve communication flow and strengthen client relationships.
  • Summarize client requests and translate them into tasks for project managers and creative teams.
  • Maintain detailed records of client interactions and action items in our project management system ).
  • Assist in coordinating timelines, deliverables, and follow-up reminders.

What You'll Do

  • 3+ years in
    client coordination, account management, or executive/virtual assistant work
    (agency experience preferred).
  • Excellent written and verbal communication, especially in simplifying complex ideas.
  • Strong organizational skills and comfort managing multiple clients at once.
  • Familiarity with digital marketing, creative production, or web development workflows.
  • Ability to translate between client language and team execution language.
  • Experience with , Slack, and Google Workspace (bonus: CRM or PM tool experience).
  • Calm under pressure, proactive by nature, and relationship-driven.

This Role is Right for You If

  • You love creating order out of chaos.
  • You're the person people rely on to "make sure it gets done."
  • You're comfortable jumping between strategic conversations and logistical details.
  • You want to work with a team that values intelligence, communication, and integrity.

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