Associate, Anti Money Laundering Compliance

Associate, Anti Money Laundering Compliance – Santa Ana, Costa Rica

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.

Western Union powers your pursuit.

We are looking for someone who would be part of KYC (Know your customer) Team as Associate, Anti Money Laundering Compliance responsible for providing support on Anti Money Laundering (AML) compliance programs for Customers, Agents and/or Services Associates in Western Union.

Role Responsibilities

• For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services.
• You will assess AML knowledge when handling transaction refunds.
• After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates.
• You will follow up on customer's activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation.
• Must have an availability to work between the hours of 6am to 10am and weekends.

Role Requirements

• Anti money laundering compliance background or customer service experience in a related banking field, desired to have.
• Proficiency in English language (B2+).
• High School degree required.
• Analytical and research and attention to detail skills are required.
• You will be able to choose one of these schedules: 9am to 6pm with Friday and Saturday off / 10am to 7pm with Sunday and Monday off.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid #LI-YA1

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.