Senior Client Service Tech Analyst

Retail Client Service Analyst
Let's be unstoppable together
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

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What will you be doing?
The Client Service Analyst is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer requirements. The Analyst demonstrates a strong desire to help clients succeed, ensures delivery of all client commitments, removes internal barriers to delivery, monitors and measures client satisfaction, provides clear communication, and consults on new projects.

The role is client facing - building rapport with key client contacts, engaging in client business priorities, flawless delivery of ad-hoc and ongoing reporting. Daily responsibilities include ongoing database maintenance, problem solving with various stakeholders on data and technology questions, data analysis, data investigation, report creation, visual storytelling, and delivering client training to drive Unify+ adoption. When issues are identified, the candidate seeks out a root cause, identifies the source of quality issues, and recommends continuous improvement options.

The candidate must be comfortable with technology and build a deep understanding of Unify solution capabilities to meet the needs of the client organization. He/she must be organized and know how to prioritize schedules and tasks to satisfy multiple client demands, projects and deadlines. Strong listening, observational, and consultative skills are a must.

The ideal candidate seeks out voice of the customer. He/she will effectively communicate with clients and internal teams, manage expectations, and coordinate cross-functionally to deliver on time and with high levels of quality.

Job Responsibilities
Service Leadership & Communication

• Provide superior service through exceptional management of all aspects of content delivery for client
• Proactively manages communication and expectations with client and cross functional teams
• Provide on-going expertise for Circana solutions, data questions, story building, and troubleshooting
• Effectively synthesizes content written and verbally
• Serve as liaison between off-shore team, work effectively in virtual settings
• Ability to plan time around client deliverables and requirements
• Educate clients on Circana Unify+ platform, new capabilities, and interpretation of data

Executional Excellence

• Accountable for ensuring all change events and client deliverables are delivered on time and accurately
• Collaborate with cross functional teams to define and deliver deliverables within the scope of contractual commitments and other related commercial agreements
• Implement process improvements and best practices
• Ability to work on multiple projects, prioritize, work as a team, and escalate issues and barriers as they arise
• Establish and maintain scorecard metrics (key performance indicators); highlight progress against quality initiatives

Problem Solving and Quality Control

• Applies systemic thinking to identify root cause of issues and prevent reoccurrence
• Curious by nature – seeks out and engages in learning opportunities – and applies knowledge to business
• Performs validations and QCs during all change events to verify accuracy
• Identifies data discrepancies; communicates resolution plan where appropriate
• Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk.

Financially Fit

• Suggests ways to be more efficient; contributes to improvement initiatives to streamline processes
• Experiences revenue growth for the firm, including profitable client renewals and new business opportunities
• Champion AI and automation initiatives to enhance service delivery and efficiency

Requirements

• Strong communication, stakeholder management, and organizational skills
• Ability to work across cultures and time zones with a strategic mindset
• Technical mindset with proven technical abilities; advanced Excel / data management skills preferred
• Experience with syndicated data is a plus
• Strong project management and process skills
• Demonstrated understanding of AI fundamentals, experience with Co-Pilot and CRM tools preferred
• Flexibility of work schedule to cover night and weekend work when needed
• Expectation of one weekend per month on-call, with manager providing flexibility for team member to reclaim time worked during the following week.
• BA/BS Degree OR 2 or more years of relevant experience
• Strong English Language Skills

Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location
This position can be located in the following area(s): Mexico City. Hybrid arrangement with the expectation of 1 day per week in Circana's Mexico City Office.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our
candidate privacy notice
)
Your current employer will not be contacted without your permission.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is up to
$24,500 USD/yr
We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.
You can apply for this role through [methods to apply (e.g., Careers website link and/or Intranet site for internal candidates).
The anticipated application deadline for this position is January 1, 2026.