Team Leader Customer Service

hace 4 días

Ensenada BC, México Zventus A tiempo completo

Full Time - On-site at the Zventus Center Of Excellence Location.

This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.

Additional information:

  • Employment Type: Full-time.
  • Schedule Monday to Thursday, 7 AM to 5 PM PT
  • Please submit your CV in English.

Benefits:

  • All benefits by law
  • Monday to Friday
  • Weekends off
  • Two days of paid time off annually.
  • Between 7 and 11 paid holiday days annually.
  • Office
  • Weekly grocery vouchers
  • Meal subsidy ($1000 MXN Monthly) via voucher card.
  • Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.
  • Wellness events and activities
  • Sponsorship for Scholarships & Professional Training
  • Career growth opportunities
  • Monthly employee engagement events
  • Sponsored lunch, snacks, and coffee events
  • Professional Training & Development opportunities

About the Role:

As a Team Leader, you will play a crucial role in leading and motivating a team of individuals. You will be responsible for setting clear goals, delegating tasks, and ensuring the team delivers nóminahigh-quality work. Your ability to build strong relationships, problem-solve effectively, and foster a positive team culture will be key to success.

Key Responsibilities:

  • Leadership: Lead and motivate your team, creating a positive and collaborative work environment.
  • Goal Setting: Define clear objectives and performance expectations for your team. Contribute to the strategic plan and objectives of the company.
  • Task Management: Assign tasks effectively, monitor progress, and provide timely feedback.
  • Problem-Solving: Identify and resolve issues promptly, making data-driven decisions. Escalate to client delivery manager and/or HR for assistance needed to resolve issues timely manner.
  • Communication: Communicate effectively with team members, clients, and stakeholders. Promote Agile open communication of the good, the bad, and the ugly.
  • Team Development: Foster teamwork, collaboration, and continuous learning within your team.
  • Performance Management: Conduct regular performance reviews and provide coaching and mentoring. Escalate to HR for repeat offenders who do meet daily targets or report their availability (aka work avoidance).
  • Client Relationship Management: Build and maintain strong relationships with clients.

Required Skills and Qualifications:

  • 2+ years of experience in the outsourcing industry
  • Minimum of 2 years of college or university
  • Strong leadership and interpersonal skills
  • Excellent communication and problem-solving abilities
  • Proven ability to manage and motivate teams
  • Strong organizational and time management skills
  • Proficiency in Microsoft or Google Office applications, e.g.Word, Excel, Power Point, Gen AI (ChatGPT/Gemini)

Full Time - On-site at the Zventus Center Of Excellence Location.

This position requires you to be located in Ensenada, Baja California. Candidates who are not in this location will be rejected.

Tipo de puesto: Tiempo completo

Beneficios:

  • Seguro de gastos médicos mayores
  • Seguro de la vista
  • Seguro dental
  • Seguro de vida
  • Vacaciones adicionales o permisos con goce de sueldo

Lugar de trabajo: Empleo presencial

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