Command Center Monitoring Specialist

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experienceState-of-the-art Procurement & Sourcing to drive efficiency and better manage risksHigh-Performing Global Team for stronger partnerships with AXA entities

Job position pitch

Objective of the Position
Give the rationale of the existence of the position within the organization, reason for the creation of the position
Report the events that are presented in the Monitoring tools in order to be attended by the support areas and / or application managers, as well as maintain constant communication with all Command Center staff to follow up on the cases until their conclusion

Main Responsibilities:
Describe the main functions performed by the post to achieve its mission
Report the events that are presented in the Monitoring tools for their attention by the support areas and / or application managers, as indicated in the reference documentation

Maintain constant communication with all Command Center staff to follow up on each of the reported cases until their resolution

Execute the requested activities through tasks and/or requirements regarding High, Low, Suspension, Reactivation of alerts according to operational needs

Execute the actions defined in the Events process for attention and follow-up of the cases that arise

Execute basic diagnostic activities

Specific experience and knowledge:
Minimum experience of 1 year in the operation of the Command Center to reporting and follow up of alerts and/or events
Execution of repetitive tasks, following of process or procedures
Intermediate knowledge of Windows Operating Systems and proficient computer skills including Microsoft Office
Ability to oral and written communication skills
Ability to evaluate situations effectively

Skills

  Customer orientation  Developing       
  Execution   Developing   Leadership    
  Problem Solving   Developing   Strategic Vision     
  Quality Orientation  Developing   Decision-making       
  Communication   Developing   Delegation
  Influence   Unsolicited   Leadership       
  Negotiation  Unsolicited   Results orientation
  Teamwork   Developing   "Resilience
  Change management       Unsolicited       
  Innovation  Unsolicited       

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

---