PL/SQL Support Engineer

Position
PL/SQL Support Engineer

Job Description
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

The PL/SQL Support Engineer provides support on production and handling incoming incidents. Works with the technical team, and with the end users of Oracle Applications.

What You'll Be Doing

• Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution.
• Analyze, debug and troubleshoot software programs and applications. Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches.
• Maintaining and providing production support for the existing systems as needed
• Engaging with various stakeholders to provide updates for tickets.
• Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams.
• Building and maintaining a document repository with global partners
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team.
• Provide on-call production support.
• May require traveling between Guadalajara 1 Warehouse and Guadalajara 2 Warehouse facility based on business need.

What We Are Looking For

• 5–7 years of related experience with a 4-year degree; or 3 years and an advanced degree; or equivalent work experience.
• Implementation and support
• 3+ years of Experience debugging Oracle PL/SQL and writing advanced-level queries, specifically in Oracle PL/SQL.
• Ability to solve complex problems; takes a new perspective using existing solutions.
• Excellent verbal and written communication skills; must be fluent in English.

The Skills That Will Help You Succeed Even More:

• Experience in Oracle warehouse modules or another warehouse ERP.
• Knowledge of Kotlin or Java.

Work Arrangement
5 days in office at the Guadalajara Warehouse Facility - Parque Nogales

What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Access to Arrow's Employee Discount Program
• Growth Opportunities, and more

Apply now
Annual Hiring Range/Hourly Rate
$49, $65,541.67 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:
MX-JAL-Zapopan, Mexico (Guad Whse)

Time Type
Full time

Job Category
Information Technology

EEO Statement
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)